Caseload Coordinator, Rehabilitation Services

State of Louisiana; Baton Rouge (LA); Sur place; USD 35 000 - 42 000; Plein temps

Résumé du poste

State of Louisiana's Louisiana Works is seeking a Rehabilitation Counselor-Associate in Baton Rouge, LA. The role supports counselors by handling intake, case management, and routine communications to improve employment outcomes for consumers.

The position involves potential travel and requires either one year of relevant experience or thirty semester hours from an accredited college, as defined by the State Civil Service. Applicants must pass drug screening and background checks.

Qualifications

• One year of experience in social services, health insurance claims processing, employee benefits, an allied health field, medical records, or interviewing, screening, or admitting patients to a health care facility.
• Thirty semester hours earned from an accredited college or university.

Responsabilités

• Performs initial intake activities, obtaining information from the consumer for the counselor.
• Administers the day-to-day details of individually assigned cases and follows up with contacts.
• Receives telephone calls from vendors, consumers, etc., and relieves the counselor of routine matters and updates in case records.
• Prepares and processes authorizations in AWARE for training programs and support services.
• Receives and screens information from potential consumers and provides consumers with proper forms and information regarding the rehabilitation process.
• Independently contacts consumers who have lost contact with the agency to inquire about their status and the possibility of resuming services.
• Contacts job-ready consumers to determine whether intervention or assistance is needed.
• Meets periodically with workgroup colleagues regarding the problems and needs of the consumers (i.e., periodic workgroup meetings, periodic case review meetings, and regional meetings).
• Other duties as assigned and travel must be performed as required.

Connaissances

Social services

Claims processing

Employee benefits

Allied health

Medical records

Interviews & intake

Formation

Thirty semester hours

Description du poste

State of Louisiana's Louisiana Works is seeking a Rehabilitation Counselor-Associate in Baton Rouge, LA. The role supports counselors by handling intake, case management, and routine communications to improve employment outcomes for consumers.

The position involves potential travel and requires either one year of relevant experience or thirty semester hours from an accredited college, as defined by the State Civil Service. Applicants must pass drug screening and background checks.