Case Worker- IHC

DuPagePads; Downers Grove (IL); On-site; USD 25,000 - 36,000; Part time

Job summary

DuPagePads in Downers Grove, IL seeks an Interim Housing Case Worker for Sundays and Mondays 3-11pm. This part-time role handles intake, assessment, referrals, crisis intervention, and engagement of program participants.

You will coordinate services, document interactions, and advocate for clients within a trauma-informed framework. Strong engagement, communication, and problem-solving skills are essential to help participants access housing and support services.

Qualifications

• Proven ability to engage participants and build rapport
• Strong crisis intervention and de-escalation skills
• Excellent written and oral communication with attention to detail

Responsibilities

• Screen and intake program participants for Interim Housing services
• Provide referrals and crisis intervention as needed
• Engage with participants to connect them with appropriate program services
• Document and report hospital calls or emergencies to supervisor
• Maintain nightly logs and ensure site supplies for overnight operations
• Attend required meetings and participate in program planning activities

Skills

Engagement

Crisis intervention

Communication

Teamwork

Independent work

Job description

Description

Position: Interim Housing Case Worker Part-Time Sunday -Monday 3-11pm

Summary: This position is responsible for intake, assessment, case coordination, providing referrals and crisis interventions, advocacy and engagement of program participants in agency services.

Responsibilities

• Operates within the DuPagePads Core Values, which supports providing care in accordance with the Trauma Informed Policy and Practices of the Agency.
• Provide screening and intake of program participants who use the Interim Housing system.
• Provide appropriate referrals to the Client Service Center.
• Engage with program participants to build relationships to help move them to the next level of service.
• Document and report any hospital calls or emergencies to the Interim Housing Director.
• Engage with program volunteers to insure overnight site operations.
• Provide education and advocacy on behalf of agency programs, services, and clients with volunteers at Interim Housing sites.
• Provide required program forms and information to the Interim Housing Director and/or office staff according to expected deadlines.
• Maintain nightly information log for the Interim Housing Coordinator and insure adequate site supplies are provided.
• Attend and actively participate in all required meetings.
• Other duties as assigned by supervisor.

Knowledge, Skills and Abilities

• Excellent engagement skills.
• Effective written, oral, and crisis intervention skills.
• Ability to think conceptually and to be creative.
• Strong interpersonal skills with attention to detail.
• Problem solving skills.
• Ability to plan and analyze.
• Ability to work independently and work as part of a team.
• Knowledge of issues related to homelessness, poverty, and mental health.
• Computer literacy in Microsoft Office.