Case Worker I

The Salvation Army; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army in Richmond, VA is seeking a shelter case manager responsible for providing comprehensive, structured case management services to residents of the emergency shelter. The role emphasizes learning each resident’s history to tailor effective relationship approaches and developing a program plan with clearly defined goals.

You will conduct intake and initial needs assessments, coordinate resources, maintain HCIS records, and collaborate with external case management professionals

Qualifications

• Associate degree in social work, human services, or related field from an accredited college or university.
• One year of direct case management experience with residents.
• Ability to develop comprehensive long-term recovery plans using community resources.
• Strong written and oral English communication.

Responsibilities

• Provide comprehensive case management services for emergency shelter residents.
• Conduct resident intake and initial needs assessment.
• Provide linens, toiletries, and hygiene products; replenish as needed.
• Meet with residents to discuss progress and development.
• Prepare and maintain case records and logs; enter information into HCIS.
• Refer residents to counseling resources as needed.
• Collaborate with external case management professionals to meet holistic needs.

Skills

Case management

Communication skills

Record keeping

Team collaboration

Education

Associate degree in social work, human services, or related field

Job description

Schedule/Hours: M – F 8:00 a.m. – 4:30 p.m. (40 hours per week)This position is responsible forProvides comprehensive, structured, case management services for emergency shelter residents. Learns and adapts to the uniqueness of a resident’s history to determine the most effective relationship approach. Develops comprehensive program plan/goals and evaluates residents’ progress through one-on-one sessions and diagnostic tools. Advocates for community resources and services that will enable residents to resolve or ameliorate the underlying causes of their homelessness.Key responsibilities:Conducts resident intake and an initial needs assessment at the time of entry to the shelter. Provides linens, toiletries, and hygiene products; replenished as needed throughout residents’ stay.Meets individually with residents to discuss and evaluate their progress, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same.Prepares and maintains case records and logs; ensures the accuracy and completeness of the same; enters pertinent information into the Homeward Community Information System (HCIS).Refers residents to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.What we are looking for in you:Associate degree in social work, human services, or related field from an accredited college or university; ANDOne year experience providing direct case management social services including accessing residents’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources; ORAny equivalent combination of training and experience providing the required knowledge, skills, and abilities.Physical Requirements and Working Conditions:Work is performed in a shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.Ability to meet attendance requirements. Ability to read, write, and communicate the English language.Ability to communicate clearly and effectively both orally and in writing.Ability to work on multiple cases effectively and efficiently without becoming frustrated or disorganized.Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.)Duties are usually performed seated.Sitting may be relieved by brief or occasional periods of standing or walking.Employee Benefits:• Paid Time Off• Retirement Savings Plan Available• Supplemental Insurance Available• Voluntary Life Insurance and more!Associate degree in social work, human services, or related field from an accredited college or university; ANDOne year experience providing direct case management social services including accessing residents’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources; ORAny equivalent combination of training and experience providing the required knowledge, skills, and abilities.Equal Opportunity Employer: Veterans | Disabled