Case Worker – Community Behavioral Health

Advocate Support Services, Inc.; Annapolis (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance (full-time)

Employer contributes to health premium

Dental coverage

Vision coverage

10 holidays

Paid Time Off

Sick leave (Maryland)

Professional development

Technology-enabled work environment

Meaningful community work

Job summary

Advocate Support Services, Inc. is seeking a Case Worker for Community Behavioral Health working in the Maryland service areas. The role is full-time and involves substantial field work in clients' homes and communities.

You will deliver Psychiatric Rehabilitation Program (PRP) services to adults living with serious mental illness, with supervision and a supportive team. Responsibilities include meeting clients in their homes, developing IRPs, coordinating with therapists, and maintaining timely

Qualifications

• Valid driver’s license required.
• Reliable personal transportation essential.
• Ability to travel throughout Maryland service areas.
• Prior PRP or behavioral health experience preferred.
• Strong interpersonal and documentation skills.

Responsibilities

• Meet with clients regularly in homes and communities to provide rehabilitation services.
• Develop IRP and coordinate with therapists, clinicians, and families.
• Complete accurate documentation in electronic health records.
• Organize weekly schedule to meet client needs and program expectations.
• Provide skill-building and rehabilitation services in community settings.

Skills

Travel between client locations

Strong communication

Organization

Tools

Electronic Health Records (EHR)

Job description

Case Worker – Community Behavioral Health

Advocate Support Services, Inc.

Full-Time | $22.00–$24.00 per hour

Community-Based / Field Position

Serving Anne Arundel, Howard, Prince George’s, Baltimore City & Baltimore County

Make a Difference Where Life Actually Happens

Some of the most meaningful behavioral health work does not happen inside an office.

It happens in a client’s home. In the community. During the everyday moments when someone is learning how to manage symptoms, build confidence, solve problems, reconnect with others, and live more independently.

At Advocate Support Services, Inc., our Case Workers provide community-based Psychiatric Rehabilitation Program (PRP) services to adults living with serious mental illness.

This is a relationship-driven position for someone who can connect with people, work independently in the community, stay organized, and consistently follow through.

If you want meaningful behavioral health work with autonomy, structure, strong supervision, and the opportunity to see the impact of your work firsthand, we want to hear from you.

About Advocate

Founded in 2001, Advocate Support Services, Inc. is a CARF-accredited Maryland behavioral health organization providing community-based psychiatric rehabilitation services to adults.

• Person-centered
• Strengths-based
• Trauma-informed
• Community-focused
• Outcomes-driven

We believe engagement is the intervention. Our Case Workers build consistent, trusted relationships with clients and help them develop the practical skills and supports necessary to succeed in everyday life.

What You’ll Do

As a Case Worker, you will manage an assigned caseload of adults receiving PRP services and provide individualized rehabilitation services in homes and community settings.

Your responsibilities will include:

• Meet with clients regularly in their homes and communities to provide skill-building and rehabilitation services
• Help clients develop practical skills related to:
  • Activities of daily living
  • Coping skills and emotional regulation
  • Medication and health-management routines
  • Budgeting and financial organization
  • Transportation and community navigation
  • Social skills and community integration
  • Appointment follow-through
  • Accessing community resources
  • Independent living and personal goals
• Develop meaningful, professional relationships that promote engagement and progress
• Maintain consistent contact with assigned clients and proactively address missed or difficult-to-schedule visits
• Plan and organize your weekly schedule to meet client needs and program expectations
• Coordinate with therapists, psychiatrists, healthcare providers, family members, and community partners when appropriate
• Work collaboratively with Rehabilitation Specialists and program leadership
• Support implementation of each client’s Individual Rehabilitation Plan (IRP)
• Complete accurate, individualized documentation in the electronic health record
• Complete documentation promptly and in accordance with program and regulatory requirements
• Participate in supervision, team meetings, training, and quality-improvement activities

What Success Looks Like

Successful Case Workers at Advocate:

• Build genuine relationships with clients
• Consistently complete scheduled client encounters
• Manage approximately 20 active clients in a full-time caseload
• Organize their schedules effectively and maintain consistent client engagement throughout the month
• Complete documentation accurately and on time
• Communicate proactively when clients disengage or barriers arise
• Work independently without becoming disconnected from the team
• Balance compassion with accountability
• Understand that reliability and follow-through are essential parts of helping clients succeed

What We’re Looking For

You may be a strong fit if you:

• Have experience working with adults with serious mental illness, behavioral health needs, developmental disabilities, substance use disorders, homelessness, case-management needs, or other vulnerable populations
• Enjoy working directly with people in their homes and communities
• Are comfortable spending much of your workday traveling between client locations
• Can build rapport with people from different backgrounds and life circumstances
• Are dependable, organized, and able to manage your own schedule
• Communicate professionally and respectfully
• Can maintain appropriate professional boundaries
• Are comfortable using technology and electronic health records
• Can write clear, accurate behavioral health documentation
• Respond well to coaching, supervision, and performance expectations

Required

• Valid driver’s license
• Reliable personal transportation
• Ability to travel throughout assigned Maryland service areas
• Ability to perform a primarily mobile, community-based position
• Ability to meet applicable employment, background-screening, and program requirements

Preferred

• Previous Psychiatric Rehabilitation Program (PRP) experience
• Experience working with adults with serious mental illness
• Behavioral health, human services, social services, psychology, rehabilitation, or case-management experience
• CPRP certification or interest in professional rehabilitation certification
• Bilingual or multilingual skills

Schedule & Work Environment

This is not a traditional office-based case-management position.

Case Workers spend the majority of their service time working directly with clients in community settings.

The position includes:

• Full-time employment
• Flexible field scheduling based on client needs
• Community-based client visits
• Limited telehealth services when appropriate and consistent with program requirements
• Weekly supervision and ongoing support
• Electronic documentation
• Regular team collaboration

Because clients may have different schedules and availability, successful Case Workers must be able to organize their workday around client engagement rather than expecting a traditional desk-based 9-to-5 schedule.

Compensation

$22.00–$24.00 per hour, based on qualifications and relevant experience.

Annualized equivalent: approximately $45,760–$49,920 based on a standard 40-hour workweek.

This is a full-time, non-exempt position and is eligible for overtime in accordance with applicable law and Advocate policy.

What Advocate Offers

• Medical insurance available to full-time employees
• Advocate pays 50% of the employee-only medical premium
• Dental and vision coverage available
• 10 paid holidays
• Paid Time Off (PTO)
• Maryland Earned Sick and Safe Leave
• Weekly supervision and ongoing support
• Professional development opportunities
• Technology-enabled work environment
• Meaningful community-based work with adults living with serious mental illness

Why Advocate?

At Advocate, Case Workers are not simply checking boxes or transporting clients from appointment to appointment.

The work is about helping someone develop the ability to manage their own life more successfully.

We are continually investing in better systems, technology, training, supervision, and operational support so our Case Workers can spend more of their time doing what matters most:

working with clients.

For more than 25 years, Advocate Support Services has served Maryland communities with the belief that people can make meaningful progress when they have consistent relationships, practical support, and someone willing to meet them where they are.

If that kind of work matters to you, we would like to meet you.

Advocate Support Services, Inc. is an equal opportunity employer.