Case Worker

The Salvation Army USA Western Territory; San Francisco (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a dedicated Caseworker for Harbor House to provide comprehensive case management for homeless families in the shelter setting. You will conduct intakes, assess client needs, and coordinate housing, mental health, and employment services to support personalized goals.

Responsibilities include maintaining records, submitting reports, and ensuring program compliance, confidentiality, and safety protocols.

Qualifications

• High school diploma or equivalent is required.
• 1 year of case management experience required.
• 1 year experience in a homeless shelter, residential program, or direct service setting required.
• TB clearance and background check required.
• CPR/AED certification required within role start.

Responsibilities

• Provide case management for homeless families and residents in a shelter.
• Maintain accurate records and submit service reports.
• Coordinate housing, mental health, and employment services.
• Adhere to confidentiality and mandated reporting requirements.
• Lead life skills and group activities as needed.
• Participate in case reviews and community outreach.

Skills

Bilingual Spanish (Preferred)

Integrity

Organization

Multi-tasking

Diversity awareness

Education

High school diploma

Associate degree (preferred)

Tools

CPR/AED

Job description

The Caseworker provides case management to families in a shelter, including conducting intakes, assessments, and coordinating housing, mental health, and employment services. They support residents in achieving personalized goals while ensuring program compliance, discharge planning, and transitions to permanent housing and stability. This role reports directly to the Shelter Manager.

DUTIES AND RESPONSIBILITIES

• Provide case management for homeless families
• Keep records accurate and up to date
• Submit reports on services and shelter outcomes
• Follow organizational and city care standards, including confidentiality, grievances, and mandated reporting
• Attend case reviews, staff meetings, and trainings; represent Harbor House in the community
• Follow agency and licensing rules on confidentiality, participant rights, and information sharing
• Review and present family progress in weekly case conferences
• Attend hearings and arbitrations as required by the City's Shelter Grievance Procedure
• Enforce shelter policies, eligibility rules, and participation expectations
• Teach or coordinate life skills classes for self-care and reintegration
• Lead groups or classes as needed
• Conduct intake and orientation, and create action plans for housing, recovery, and family needs
• Refer participants to community services
• Other related duties as required

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (required)
• Experience in case management (1 year required)
• Experience in a homeless shelter, residential program, or direct service setting (1 year required)
• Associate degree in social work, human services, psychology, sociology, or related field (preferred)
• First Aid and CPR certification (within first fourteen days of employment - company provided)
• Tuberculosis clearance (within first seven days of employment - company provided)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency

SKILLS AND ABILITIES

• Bilingual in Spanish (Preferred)
• Integrity to handle sensitive information in a confidential manner
• Excellent organizational skills
• Ability to multi-task
• Ability to work with a highly diverse population

EQUIPMENT USED

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 lbs. (usually file boxes)

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Qualifications

Education

• Associates of Human Services (preferred)
• High School or Equivalent (required)

Experience

• 1 years: Experience in a homeless shelter, residential program, or direct service setting (required)
• 1 years: Experience in case management (required)

Licenses & Certifications

• TB cleared certificate (required)
• Background Check (required)

Skills

• CPR/AED (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.