Case Support Manager

WarCollar Industries, LLC; Stafford (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance premium coverage

PTO based on billable hours

401k matching

Education reimbursement

Paid training days

Performance bonuses

Referral bonuses

Government shutdown protection

Monthly team building events

Two major social events annually

Job summary

WarCollar Industries, LLC in Stafford, Virginia is seeking a Case Support Manager to oversee mission-focused contract operations. The ideal candidate will have a strong law enforcement background and will be responsible for managing case workflows, operational data, and documentation while ensuring mission readiness.

This role requires a Top Secret clearance, supporting system usage and collaboration with various teams. WarCollar offers generous benefits including medical insurance, PTO based on billable hours, 401k matching, and performance bonuses.

Qualifications

• Top Secret (TS) level clearance required.
• Professional with a strong law enforcement background.
• Experience in managing case workflows.

Responsibilities

• Manage case workflows and documentation.
• Support operational activities effectively.
• Coordinate case updates and collaborate with teams.

Skills

Managing case files and documentation

Supporting mission operations through data entry

Using Windows OS and Microsoft Office Suite

Providing hardware and software support

Conducting basic system troubleshooting

Coordinating with technical teams

Strong communication skills

Strong organization skills

Analytical skills

Tools

Microsoft Office Suite

Job description

Job Description

WarCollar has an opportunity for a Case Support Manager supporting a mission‑focused contract. This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.

The role requires a Top Secret (TS) level clearance. This is on a funded contract, bidding on a specific Task Order.

Required Skills

• Managing case files, documentation, and operational workflows
• Supporting mission operations through data entry, tracking, and reporting
• Using Windows OS and Microsoft Office Suite for case management and documentation
• Providing hardware and software support to mission personnel
• Conducting basic system troubleshooting and user support
• Coordinating with technical teams to ensure accurate and timely case updates
• Strong communication, organization, and analytical skills

About WarCollar Industries

WarCollar Industries, LLC is a veteran‑owned small business. We maintain a team of cybersecurity experts committed to protecting complicated data and distribution systems and providing decision makers with the most accurate assessment of residual risk possible. We work with our clients to solve the toughest challenges in the ever‑evolving digital landscape. Services include network defense, computer network attack, secure network design, penetration testing and vulnerability assessment. WarCollar enables its clients to find, fix, stop, and ultimately solve cybersecurity problems across their entire enterprise.

Benefits

WarCollar offers generous benefits including: Medical insurance premium coverage; PTO based on billable hours; federal holidays plus your birthday; matching 401k, education reimbursement plus paid training days; performance bonuses; referral bonuses; government shutdown protection; monthly team building events plus two major social events annually.

Equal Opportunity Employer

WarCollar Industries, LLC is an equal opportunity employer. WarCollar does not discriminate in employment based upon race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, status as a protected military veteran, or other non‑merit factor.