Case Support Manager

WarCollar Industries, LLC; Huntsville (AL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance premium coverage

PTO based on billable hours

Matching 401k

Education reimbursement plus paid training days

Performance bonuses

Referral bonuses

Government shutdown protection

Monthly team building events

Two major social events annually

Job summary

WarCollar Industries, LLC is seeking a Case Support Manager to oversee case workflows, provide operational support, and ensure mission readiness. Candidates should have a strong law enforcement background and a Top Secret (TS) clearance.

This role will involve managing case documentation and collaborating with technical teams. Benefits include medical insurance coverage, 401k matching, and generous PTO including federal holidays and your birthday.

Qualifications

• Strong law enforcement background.
• Top Secret (TS) level clearance required.
• Experience in managing operational data and case documentation.

Responsibilities

• Manage case workflows and documentation.
• Support operational activities across mission environments.
• Collaborate with operators and analysts for mission readiness.

Skills

Managing case files, documentation, and operational workflows

Supporting mission operations through data entry, tracking, and reporting

Using Windows OS and Microsoft Office Suite for case management and documentation

Providing hardware and software support to mission personnel

Conducting basic system troubleshooting and user support

Coordinating with technical teams for case updates

Strong communication, organization, and analytical skills

Job description

Job Description

WarCollar has an opportunity for a Case Support Manager supporting a mission‑focused contract. This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.

The role requires a Top Secret (TS) level clearance. This is on a funded contract, bidding on a specific Task Order.

Required Skills

• Managing case files, documentation, and operational workflows
• Supporting mission operations through data entry, tracking, and reporting
• Using Windows OS and Microsoft Office Suite for case management and documentation
• Providing hardware and software support to mission personnel
• Conducting basic system troubleshooting and user support
• Coordinating with technical teams to ensure accurate and timely case updates
• Strong communication, organization, and analytical skills

About WarCollar Industries

WarCollar Industries, LLC is a veteran‑owned small business. We maintain a team of cybersecurity experts committed to protecting complicated data and distribution systems and providing decision makers with the most accurate assessment of residual risk possible. We work with our clients to solve the toughest challenges in the ever‑evolving digital landscape. Services include network defense, computer network attack, secure network design, penetration testing and vulnerability assessment. WarCollar enables its clients to find, fix, stop, and ultimately solve cybersecurity problems across their entire enterprise.

Benefits

WarCollar offers generous benefits including: Medical insurance premium coverage; PTO based on billable hours; federal holidays plus your birthday; matching 401k, education reimbursement plus paid training days; performance bonuses; referral bonuses; government shutdown protection; monthly team building events plus two major social events annually.

Equal Opportunity Employer

WarCollar Industries, LLC is an equal opportunity employer. WarCollar does not discriminate in employment based upon race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, status as a protected military veteran, or other non‑merit factor.