Case Review Analyst

CAI; Newark (DE); On-site; USD 23,000 - 32,000; Full time

Job summary

CAI is seeking a motivated Case Review Analyst for its Newark, DE office. This full-time, onsite role reviews cases completed by case workers, determines benefit eligibility, and provides detailed feedback to improve accuracy and compliance.

The ideal candidate has at least one year of case management or processing experience with government programs, strong Microsoft Office and data entry skills, and excellent communication and organizational abilities. Weekend availability may be required.

Qualifications

• Minimum of one year case management or processing programs of assistance for State government experience.
• Minimum of one year determining compliance with State and Federal laws, rules, policies and procedures, or related experience.
• Microsoft Office Suite proficiency.
• Data entry experience.
• Attention to detail and outstanding organizational skills.
• Strong written and verbal communication; ability to manage multiple priorities.
• Team-oriented with the ability to drive work to completion.

Responsibilities

• Review cases completed by case workers to determine benefit eligibility.
• Identify and document errors and provide detailed feedback regarding cases.
• Investigate constituent complaints and report outcomes.
• Maintain confidentiality in all situations.
• Communicate with clients regarding their case as necessary.
• Provide training opportunities feedback based on error trends to management.
• Work onsite in Newark, DE; stay compliant with federal/state policies.
• Assist Case Workers with questions and guidance.
• Perform other duties as assigned by management.

Skills

Case management experience

Microsoft Office

Data entry

Attention to detail

Organizational skills

Analytical skills

Written and verbal communication

Multi-tasking

Teamwork

Time management

Tools

OnBase

Job description

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right- whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Req Number

R8295

Employment Type

Full time

Worksite Flexibility

Onsite

Who We Are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right- whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Case Review Analyst ready to take us to the next level! If you have prior case management experience, strong Microsoft office experience, and are looking for your next career move.

Job Description

We are looking for a Case Review Analyst to review cases completed by case workers, determining benefit eligibility, document errors, and provide detailed feedback regarding cases. This position is a full-time, long-term opportunity that is onsite in Newark, DE.

What You'll Do

• Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services
• Investigate and document constituent complaints
• Identify fraud or abuse in the public assistance programs, and know how to report it appropriately
• Review cases completed by case workers determining benefit eligibility
• Document errors and provide detailed feedback regarding cases
• Provide details regarding training opportunities based on error trends to management
• Maintain confidentiality in all situations
• Communicate with clients regarding their case as necessary
• Provide answers to questions from Case Workers regarding cases at hand
• Any further duties assigned by management

Required

What You'll Need

• Minimum of one year case management or processing programs of assistance for State government experience
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
• Microsoft Office Suite
• Data Entry experience
• Attention to Detail
• Outstanding organizational skills
• Good analytical skills
• Strong written and verbal communication skills
• Well organized with the ability to manage multiple priorities
• Solid interpersonal skills, ability to work on a team
• Ability to drive work to completion and elevate when necessary
• Team oriented individuals that want to make a difference in the community
• Transportation to/from office, dependable and on time
• Be available to work a minimum of one Saturday a month if necessary

Preferred

• Strong written and verbal bilingual communication skills
• OnBase experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or [phone].

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$20 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education.

• Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
• Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.