Product Support Specialist

CAI; Germany (OH); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k retirement account access

Paid time off

Job summary

CAI is seeking a Product Support Specialist to perform data entry of Medicaid Renewal applications and support eligibility workflows onsite in Newark, DE. The role emphasizes accuracy, client interaction, and adherence to security protocols.

The position requires at least one year of data entry and customer service experience, proficiency with Microsoft Office, and the ability to maintain detailed case records. Onsite work includes occasional Saturdays and community impact.

Qualifications

• High school diploma or equivalent
• At least one year of data entry experience
• At least one year of customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Excellent organizational skills with keen attention to detail
• Ability to perform and analyze financial calculations with accuracy

Responsibilities

• Acquire and maintain an understanding of Medicaid regulations and state policies governing public assistance programs
• Adhere to CAI security and compliance requirements
• Use computer inquiry systems to retrieve verification documents
• Conduct intake assessments to evaluate Medicaid eligibility
• Process Medicaid renewal applications for beneficiaries
• Analyze financial data for accurate input into the eligibility system
• Interview clients to obtain and exchange sensitive eligibility information
• Collect application documents in digital formats (PDF, JPG)
• Maintain detailed case management records in the eligibility system
• Act as witness at fair hearings when needed
• Participate in team meetings to stay updated on procedures and policy changes
• Perform additional case management tasks to support program goals

Skills

Data entry

Customer service

Microsoft Office

Attention to detail

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Product Support Specialist

Job Summary

We are looking for a motivated Product Support Specialist ready to take us to the next level! If you have at least one year of experience in data entry and customer service experience and are looking for your next career move, apply now.

Job Description

We are looking for a Product Support Specialist to provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position will be full-time and onsite in Newark, DE.

What You’ll Do

• Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
• Adhere to all CAI and State security protocols and compliance requirements
• Utilize computer inquiry systems to retrieve necessary verification documents and information
• Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
• Process Medicaid renewal applications for clients renewing their medical benefits
• Analyze financial data and perform calculations for accurate input into the eligibility system
• Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
• Collaborate with clients to securely collect application documents in digital formats (PDF, JPG)
• Maintain detailed case management records and documentation using the eligibility system
• Act as witness at fair hearings for client’s appealing their eligibility determination, as necessary
• Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
• Perform additional case management tasks as required to support program goals

What You’ll Need

Required:

• High school diploma or equivalent
• A minimum of one year of experience in data entry
• At least one year of customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Exceptional organizational skills with keen attention to detail
• Ability to perform and analyze financial calculations with accuracy
• Strong problem-solving skills and ability to synthesize data from multiple sources to inform decisions
• Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
• Excellent written and verbal communication skills; fluency in English is required
• Self-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment
• Reliable transportation to/from the office with punctual attendance
• Availability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)
• Capability to remain seated for extended periods and perform desk-based tasks

Preferred

• Familiarity with Medicaid or other public assistance program eligibility requirements
• Bilingual communication skills with strong written proficiency

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$18 - $20 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.