Case Resolution & Placement Associate (Hybrid)

Illinois Department of Children & Family Services; Chicago (IL); Hybrid; USD 46,000 - 61,000; Full time

Benefits offered by this job

Pension program

Health insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick leave

Paid holidays

Parental leave

Flexible work schedules

Commuter savings

Job summary

The Illinois Department of Children and Family Services is seeking a Case Assignment & Placement Unit Problem Resolution Associate in Chicago, IL. The role emphasizes strong organization, communication, and ability to manage multiple case files within a state agency environment.

Ideal candidates will handle documentation, data entry, and case routing while maintaining timelines and quality. Hybrid in-office work schedule is available, with benefits typical of state employment.

Qualifications

• Requires completion of high school.
• Requires 2 years of office experience.
• Requires ability to keyboard accurately at 45 wpm.

Responsibilities

• Receives, reviews, and logs incoming paperwork, determining completeness.
• Keyboards and prepares complex materials including data entry and reports.
• Reviews screening results and routing information to staff for processing.
• Performs follow up with individuals to obtain missing or inaccurate information to avoid delays.
• Reviews pending case assignments to ensure adherence to timelines.
• Performs other duties within the scope of enumerated duties.

Skills

Keyboarding 45 wpm

Office experience

High school diploma

Education

High school diploma

Job description

The Illinois Department of Children and Family Services is seeking a Case Assignment & Placement Unit Problem Resolution Associate in Chicago, IL. The role emphasizes strong organization, communication, and ability to manage multiple case files within a state agency environment.

Ideal candidates will handle documentation, data entry, and case routing while maintaining timelines and quality. Hybrid in-office work schedule is available, with benefits typical of state employment.