CASE ASSIGNMENT & PLACEMENT UNIT PROBLEM RESOLUTION ASSOCIATE

State of Illinois; Chicago (IL); Hybrid; USD 46,000 - 61,000; Full time

Job summary

The Illinois Department of Children and Family Services is seeking an organized, professional Case Assignment and Placement Unit Problem Resolution Associate to support case processing and communication in Chicago. This salaried role emphasizes accuracy, timeliness, and teamwork.

The position offers a unionized, full-time framework with a hybrid schedule (3–5 days in office), competitive benefits, and a pension program to help you plan for the future.

Qualifications

• Requires completion of high school.
• Requires 2 years of office experience.
• Ability to keyboard accurately at 45 wpm.

Responsibilities

• Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received
• Keyboards and prepares a variety of complex materials, including detailed data entry, reports, forms, and correspondence
• Receives screening results and temporary custody information, routing to appropriate staff for processing
• Performs follow up to obtain missing or inaccurate information that may delay case openings
• Provides consistent review of pending case assignments to meet established timelines

Skills

Office experience

Typing 45 wpm

Education

High school diploma

Job description

CASE ASSIGNMENT & PLACEMENT UNIT PROBLEM RESOLUTION ASSOCIATE

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 59403
Opening Date: 10/06/2026
Closing Date: 10/21/2026
Agency: Department of Children and Family Services
Class Title:OFFICE ASSOCIATE - 30015
Skill Option:Keyboarding
Bilingual Option:None
Salary: Anticipated Starting Salary $4,144 monthly; Full Range $4,144-$5,429 monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Work Hours: Monday-Friday 8:30AM-5:00PM
Anticipated Hybrid Work Schedule Availability: 3 to 5 Days per week in office, depending on operational needs
Headquarter Location: 1911 S Indiana Ave, Chicago, Illinois, 60616
Work County: Cook

Supervisor: Marilyn Williams
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Case Assignment and Placement Unit Problem Resolution Associate. The ideal candidate for this position will have excellent organizational skills and strong communication skills. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received
• Keyboards and prepares a variety of complex materials, including, but not limited to, detailed data entry, highlytechnical reports, Department forms, and correspondence
• Receives screening results and temporary custody Information, reviewing log for intake data and routingInformation to appropriate staff for processing
• Performs follow up with concerned individuals to obtain missing or inaccurate information that may lead to delaysin case openings.
• Provides consistent review of pending case assignments to ensure adherence to established timelines regardingcall back procedures
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove
• Requires knowledge, skill, and mental development equivalent to completion of high school
• Requires 2 years of office experience
• Requires ability to keyboard accurately at 45 wpm

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. The Office of Employee Services works in a supportive capacity by managing human resources functions to enable front line workers to fulfill the Department’s mission of providing services for children and youth.

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental LeaveDeferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan(DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).