Case Assignment & Placement Resolution Specialist

State of Illinois; Chicago (IL); Hybrid; USD 46,000 - 61,000; Full time

Job summary

The Illinois Department of Children and Family Services is seeking an organized, professional Case Assignment and Placement Unit Problem Resolution Associate to support case processing and communication in Chicago. This salaried role emphasizes accuracy, timeliness, and teamwork.

The position offers a unionized, full-time framework with a hybrid schedule (3–5 days in office), competitive benefits, and a pension program to help you plan for the future.

Qualifications

• Requires completion of high school.
• Requires 2 years of office experience.
• Ability to keyboard accurately at 45 wpm.

Responsibilities

• Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received
• Keyboards and prepares a variety of complex materials, including detailed data entry, reports, forms, and correspondence
• Receives screening results and temporary custody information, routing to appropriate staff for processing
• Performs follow up to obtain missing or inaccurate information that may delay case openings
• Provides consistent review of pending case assignments to meet established timelines

Skills

Office experience

Typing 45 wpm

Education

High school diploma

Job description

The Illinois Department of Children and Family Services is seeking an organized, professional Case Assignment and Placement Unit Problem Resolution Associate to support case processing and communication in Chicago. This salaried role emphasizes accuracy, timeliness, and teamwork.

The position offers a unionized, full-time framework with a hybrid schedule (3–5 days in office), competitive benefits, and a pension program to help you plan for the future.