Field Operations Specialist - Human Services Program - Phoenix, Arizona

wfgrp; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

wfgrp is seeking qualified field professionals to support a federal program assisting vulnerable populations in Phoenix, Arizona. The position involves conducting in-person visits, verifying residence information, and engaging participants while documenting observations.

Candidates must have a high school diploma, at least one year of relevant experience, and strong communication skills. Bilingual fluency in English and Spanish is preferred. This role requires regular travel and adherence to safety protocols in a variety of environments.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in field operations.
• Strong verbal and written communication skills.

Responsibilities

• Conduct assigned in-person field visits.
• Verify participant residence and document findings.
• Observe and document safety indicators.

Skills

Field operations experience

Verbal and written communication

Problem-solving skills

Situational awareness

Bilingual in English and Spanish

Education

High school diploma or equivalent

Associate or bachelor's degree in a related field

Tools

Smartphones

GPS/routing tools

Microsoft Office

Job description

Overview

The Workforce Group, a LEMOINE company, seeks qualified field professionals to support a federal human services program serving vulnerable populations, including young adults and families.

This highly field‑based role involves conducting in‑person visits, verifying residence information, supporting participant engagement, and documenting observations in accordance with program requirements.

Responsibilities

• Conduct assigned in‑person field visits within an assigned geographic region.
• Verify participant residence and accurately document findings.
• Observe and document general safety and wellness indicators using established program procedures.
• Identify and record relevant household and contact information according to program protocols.
• Utilize approved tools, mobile technology, and secure systems to complete timely and accurate documentation.
• Coordinate with supervisors, dispatch teams, language access services, quality review teams, and program operations staff.
• Conduct follow‑up visits or address verification activities as required.
• Complete visit documentation, reports, and data entry in a timely and accurate manner.
• Identify and escalate safety concerns or reportable risks in accordance with established procedures.
• Maintain professionalism, confidentiality, and ethical standards at all times.
• Protect sensitive participant, program, and government information.
• Follow all field safety, travel, communication, and situational awareness protocols.
• Maintain accurate records, including calendars, travel logs, mileage, communication logs, and case notes.
• Participate in required training sessions, operational briefings, and team meetings.
• Stand and walk for extended periods on various surfaces.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum one (1) year of experience in field operations in a related area such as human services, community outreach, case management, investigations, residential/community visits, or similar work.
• Associate or bachelor’s degree in social work, human services, criminal justice, psychology, sociology, public administration, emergency management, or a related field is strongly preferred.
• Experience conducting residential visits, field‑based assessments, or community outreach activities is strongly preferred.
• Valid driver’s license, reliable transportation, and ability to meet company travel and motor vehicle requirements.
• Ability to travel frequently on short notice, including evenings, weekends, and overnight assignments.
• Ability to work independently and exercise sound judgment in fast‑paced field environments.
• Strong verbal and written communication skills.
• Ability to prepare accurate, objective, and timely documentation and reports.
• Proficiency using smartphones, tablets, GPS/routing tools, Microsoft Office, and electronic documentation systems.
• Strong problem‑solving and situational awareness skills.
• Ability to carry required equipment and stand/walk for extended periods.
• Ability to complete required federal, client, and company training prior to assignment.
• Must pass a government security background investigation, including a favorable credit check.
• Must pass a drug test, motor vehicle record check, and background check after accepting a conditional offer.
• Must be authorized to work in the United States.
• Bilingual fluency in English and Spanish is strongly preferred.
• Training or experience in trauma‑informed care, de‑escalation, crisis response, mandated reporting, safety planning, or similar practices is strongly preferred.

Work Environment

This position primarily operates in the field with frequent travel to assigned residential and community settings across urban, suburban, and rural areas. Work may involve exposure to unpredictable environments and situations requiring heightened situational awareness, professional judgment, and adherence to field safety procedures. The work schedule may vary based on operational needs and authorized field visit windows, including evening, weekend, holiday, extended‑hour, short‑notice, and overnight travel assignments.

Federal Contract Requirements

Employment is contingent upon successful completion of all pre‑employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks, and other job‑related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program‑specific onboarding before beginning work. Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements.

Equal Opportunity

We are an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.