Case Processing Support Specialist

Dept-of-Health-Professions; Virginia; On-site; USD 47,000 - 57,000; Full time

Job summary

Dept of Health Professions in Virginia seeks a Case Processing Support Specialist to provide clerical and administrative support to the Enforcement Division, including case handling, filing, and correspondence preparation. The role requires attention to detail, strong organization, and solid Microsoft Office skills.

The position emphasizes accurate data entry, records management, and collaboration with investigators.

Qualifications

• Strong knowledge of administrative office procedures and practices.
• Excellent oral and written communication skills.
• Ability to organize and prioritize workflow to accomplish duties accurately and on time.
• Experience with data entry and records management.

Responsibilities

• Provide clerical and administrative support to the Enforcement Division.
• Answer telephone calls and receipt/distribution of complaints and cases.
• Maintain filing, evidence tracking and storage, and logging.
• Prepare correspondence, edit investigative reports, and perform specialized word processing.

Skills

Office procedures

Communication skills

Customer service

Organization

Teamwork

Microsoft Office

Data entry

Editing documents

Interpersonal skills

Tools

Microsoft Office Suite

Job description

Title: Case Processing Support Specialist

State Role Title:Admin and Office Spec III

Hiring Range: $46,744-$56,534 commensurate with experience

Pay Band: 3

Agency: Dept of Health Professions

Location:Dept of Health Professions

Agency Website:www.dhp.virginia.gov

Recruitment Type: General Public - G

Job Duties

A satisfying and rewarding employment opportunity awaits you at the Virginia Department of Health Professions! The Virginia Department of Health Profession's (DHP) mission is to ensure safe and competent patient care by licensing health professionals, enforcing standards of practice, and providing information to health care practitioners and the public. The Case Processing Support Specialist provides clerical and administrative support to the Enforcement Division to include answering telephone calls, receipt and distribution of complaints and cases, filing, preparation of correspondence, evidence tracking and storage, logging, database entry/typing, quality assurance, editing & formatting investigative reports submitted by investigative staff and performing specialized word processing. This position also provides administrative support as assigned.

Minimum Qualifications

• Considerable knowledge of administrative office procedures and practices, including file maintenance;
• Effective oral and written communication skills;
• Excellent customer service and interpersonal skills and the ability to provide quality customer service to both internal and external customers;
• Demonstrated ability to organize and prioritize workflow to accomplish duties in an accurate and timely manner;
• Demonstrated ability to work effectively both independently and as a member of a team;
• Skill in using Microsoft Office Suite;
• Skill in the use of a personal computer with standard office software for report writing, information exchange, research, and data management.
• Demonstrated ability to review and edit legal correspondence, written assignments, and reports requiring close attention to detail;
• Ability to process and evaluate documents, and collect and maintain data (electronic and paper);

Additional Considerations

• Experience working in a regulatory environment with a license/disciplinary database;
• Experience working with electronic records management system (system to label, store, retrieve electronic files/records);
• Prior experience handling calls in a high-volume call center/customer service environment;
• Experience working with medical terminology;
• Considerable experience working with confidential information and maintaining confidentiality;
• Experience with regulations pertaining to health professions;
• Considerable experience working in administrative or related field, with experience in data entry and retrieval;
• Experience working with the Freedom of Information Act (FOIA);

Contact Information

Name: Human Resources

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.