Case Officer

City of Santa Fe Springs; Winchester (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Frederick County Virginia Government seeks a detail-oriented administrator to provide case management and administrative support to Old Dominion Court Services. The role includes intakes for pretrial defendants, monitoring cases, and coordinating with judges and staff in a sensitive environment.

The position requires strong communication, organization, and interpersonal skills, plus ability to handle sensitive information and de-escalate emotionally charged individuals.

Qualifications

• Must have a high school diploma or GED.
• Must be able to obtain VCIN certification through the Virginia State Police.
• Strong communication, organizational, and interpersonal skills.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Complete intakes of defendants reporting from Magistrate or Courts.
• Run a Virginia VCIN criminal history and enter placement data.
• Interview defendants/probationers, conduct drug analysis and risk assessments.
• Document all interactions in case files and PTCC system.
• Monitor inactive cases and long-term pending cases due to incarceration.
• Schedule appointments and manage phone calls; assist with drug analysis and filing.
• Testify in court.
• Data entry of placements including copying, scanning, and assisting the Chief with data management.

Skills

Time management

Communication

Interpersonal skills

De-escalation

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Description

We are looking for a detail-oriented and dependable individual to provide case management and administrative support to Old Dominion Court Services. This position will conduct intakes for pretrial defendants and probationers, monitor pending cases, and coordinate with judges, court staff, and other court personnel. The ideal candidate will have strong communication, organizational, and interpersonal skills and be comfortable handling sensitive information.

What You'll Do

• Complete intakes of defendants who report directly from the Magistrate or Courts.


• Run a criminal history using the Virginia Criminal Information Network (VCIN), performing data entry of the placement.


• Interview the defendant or probationer, conducting a drug analysis and completing a risk assessment.


• Document all interactions in the case files and the Pretrial & Community Corrections case management system (PTCC).


• Monitor compliance of inactive cases due to transfer-out status and long‑term pending cases due to incarceration.


• Schedule appointments and return phone calls in a timely manner and assist Pretrial/Probation Officers with drug analysis and case filing.


• Testify in court.


• Complete data entry of placements, including making copies, scanning files, and assisting the Chief in data management and statistics.

What We're Looking For

• Must possess a high school diploma or GED.


• Must be able to obtain a Virginia Criminal Information Network (VCIN) certification through the Virginia State Police.


• Must be able to effectively manage time and priorities, handle stressful situations, and provide exemplary client services while also being able to de‑escalate emotionally charged individuals.


• Excellent computer proficiency in Microsoft Word, Excel, and Outlook.


• Able to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Supplemental Information

Physical Demands

This position requires typing, sitting for long periods, standing, walking, bending/stooping. Physical lifting of up to 20 pounds is sometimes required. Travel is required for training within Virginia and to the ODCS offices, courts, jails, and other required locations.

Environmental Conditions

This position is an office and jail environment with the inherent dangers associated with working within the criminal justice setting.

To learn more about Frederick County, Virginia employee benefits, please visit the following webpage: https://www.fcva.us/departments/human-resources/employee-benefits

All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The County’s EEO Utilization Report is available at www.fcva.us/jobs

There are a wide variety of benefits available to Frederick County employees. These benefits include: health, dental, vision, life insurance, optional life and disability plans, flexible spending account for health care, dependent care assistance program, an employee assistance program and a deferred compensation program.

Please click here to view our Frederick County Employee Benefits information page with full details on all insurance plans offered.