Case Managers

Save the Family Foundation of Arizona; Arizona; On-site; USD 42,000 - 56,000; Full time

Job summary

Save The Family Foundation of Arizona is seeking a Case Manager to assist families in locating and securing rental housing, completing paperwork, and coordinating referrals within community programs.

You will conduct assessments, develop service plans, monitor progress, and ensure program compliance while maintaining HMIS data and working within program budgets. This role requires strong communication and cultural competence.

Qualifications

• High School or GED required; a Bachelor’s degree in social services preferred or five years of related field experience.
• Possess strong cultural competence for both cultural and economic characteristics.
• Demonstrate proficiency in grammar and spelling.
• Speak, read and write English fluently.
• Demonstrate cultural competence and inclusivity for all community members.
• Frequent driving to various sites; Arizona driver’s license, insurance and clean record required.
• 21 years of age or older for liability insurance requirements.
• Valid Arizona Fingerprint Clearance Card OR eligible for Level One clearance.
• Eligible to work in the United States.
• Flexible availability; office hours are Mon-Fri 8am-5pm with evenings and some Saturdays.

Responsibilities

• Ongoing case management to help families secure permanent housing, income, and resources.
• Meet with clients, complete assessments, and sign service plans within program time frames.
• Develop, communicate and monitor service plan goals with the team and family.
• Work with supervisor to ensure budget compliance and spending within approved items.
• Assess client needs and barriers; liaise with community to find housing and resources.
• Ensure timely completion of paperwork between tenant, provider, and STF.
• Maintain client communication to monitor progress and meet goals; minimum two in-home visits per month.
• Conduct service team meetings to report progress, updates, and budget status.
• Maintain organized client files; produce reports and HMIS data with high accuracy.
• Collaborate with community to establish referrals and educate on STF programs.
• Record and monitor client data per contract; ensure outcomes and compliance.
• Maintain detailed timekeeping reflecting budget spend-down per grant requirements.
• Coordinate client move-ins/move-outs and ensure team communication.
• Provide customer service to the public, volunteers, clients, and staff as needed.

Skills

Cultural competence

English proficiency

Communication skills

Attention to grammar spelling

Driving

Time management

Education

Bachelor’s degree in social services

High School or GED

Job description

Job Description

Position Purpose:

Save The Family’s Direct Services Programs are staffed with degreed Client Service Professionals. The Case Manager has a caseload of families, assisting clients with locating and securing rental housing in the community. In collaboration with clients and families, the Case Manager assists with obtaining and completing paperwork, identifying referral sources, and provides direction toward setting and meeting goals.

Key Responsibilities:

• Ongoing case management to help families secure permanent housing, income, and other additional resources to become self-sufficient for long term stability.
• Regularly meet with the clients and work with them to complete the required assessments, understand and sign prescribed documentation and service plans within the time frames required by the various housing programs
• Develop, communicate and monitor service plan goals with the team and the family.
• Work with your assigned supervisor to ensure that you are working within your program budget, spending down the approved budget and spending within approved budget items.
• While meeting with the client regularly, assess their needs and barriers to long term self-sufficiency and act as a liaison to the community, helping them find housing and other resources as needed.
• Ensure the completion of any paperwork between the tenant, the housing provider, HOM Inc. and STF in a timely manner.
• Maintain effective communication with clients to monitor timely progress and compliance with service plan goals, and meet with client tenants a minimum of two times/month, one time which must be in the home for a full in home inspection.
• Conduct service team meetings to report on client tenant progress, successes, challenges, budget updates and team progress.
• Maintain and complete organized client files (with 95% accuracy as documented by STF file audits), compile and produce reports and analyses of program effectiveness as requested, and enter data into HMIS (with 95% accuracy per HMIS audits) and other computer data base systems.
• Collaborate with the community to establish and maintain referral resources, educate the community on the STF programs.
• Record, enter, and monitor client data per contract requirements and ensure all necessary outcomes are being met and program compliance are being followed.
• Maintain detailed timekeeping and ensure accurate client information is kept to reflect budget spent down per grant requirements.
• Coordinate client tenant move-ins/move-outs and ensure communication with the team
• Provide a customer service focused effort to work with the public, volunteers, clients, and other staff members as needed.

Minimum Qualifications:

• High School or GED required. A Bachelor’s degree in social services from an accredited college or university is preferred, or five years of related field experience .
• Possess strong cultural competence for both cultural and economic characteristics.
• Demonstrate proficiency in grammar and spelling.
• Be able to proficiently speak, read and write the English language.
• Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
• Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required.
• 21 years of age or older for liability insurance requirements.
• Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card.
• Eligible to work in the United States of America.
• Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
• The candidate must have flexible availability. Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedules and will include evenings and occasional Saturday events.

Additional Knowledge , Skills and Attributes:

• Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona.
• Demonstrate knowledge of the process for helping families sec