Case Manager-Youth Access Point (YAP)

3rd Street Youth Center & Clinic; San Francisco (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

3rd Street Youth Center & Clinic in San Francisco’s Bayview/Hunters Point neighborhood seeks a YAP Case Manager/Problem Solver to help youth access housing solutions and navigate the coordinated entry system. You will assess needs, coordinate with the housing network, and advocate for timely supports.

You will coordinate casework, maintain records, attend housing meetings, and partner with staff to provide comprehensive wrap-around services while upholding strict confidentiality and professional

Qualifications

• Bachelor's degree or equivalent work experience.

Responsibilities

• Youth Coordinated Entry intake.
• Provide problem solving assistance for immediate housing solutions.
• Case coordination and advocacy with the agency and partner organizations.
• Documentation and recordkeeping in the assigned database.
• Meet with rehoused clients twice a month or as needed.
• Develop and implement policies for the Youth Access Point.
• Design and maintain the YCE access office.
• Provide immediate support to youth (hygiene supplies, food, etc).
• Develop individual support and transition plans with youth.
• Attend community, city, and regional housing meetings.
• Support staff and Youth in 3rd Street programming as needed.
• Maintain confidentiality and professional standards.

Skills

Organizational skills

Team player

Self-starter

Multitasking

Interpersonal skills

Communication

Learn quickly

Youth engagement

Google Suite

Spanish (bilingual)

Education

Bachelor's degree or equivalent work

Tools

ONE System

Job description

3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city’s few Youth Access Points.

3rd Street is a Youth Coordinated Entry Site to San Francisco’s network of housing support services. Youth who are 18-24 years old and experiencing housing instability or homelessness can come to 3rd Street to access City & County Housing Assessments for services, wrap-around support resources, and referrals to onsite or Citywide services.

The YAP Case Manager/Problem Solver helps youth solve the problems/remove barriers that keep them from getting their own place.

Duties & Responsibilities:

The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the YAP Case Manager-Problem Solver. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.

Youth Coordinated Entry intake

In accordance with protocol, offer problem solving assistance for immediate housing solutions

Case coordination and advocacy within agency and with other CBO’s

Follow up and after care and recordkeeping in assigned database

Meeting with rehoused clients twice a month or as needed

Develop and implement policies for 3rd St’s Youth Access Point

Design & maintain YCE access office

Provide immediate support to youth (hygiene supplies, food, etc)

Designing individual support & transition plan with youth

Attend community, city, & regional housing meetings

Support for staff & youth in 3rdStreet programming as needed

Maintain professional standards of performance, demeanor and appearance at all times

Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description

Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.

Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.

Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and to the youth in which we serve.

Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.

Maintaining the strictest of confidentiality

About you:

• Skills, Knowledge, and Abilities (SKA):
• Exceptional organizational skills with reliability and consistency in work performance
• Flexibility with a team player mentality
• Ability to work with minimal to moderate supervision
• An extreme focus on good judgment with a proactive approach to problem-solving
• Ability to maintain a professional demeanor with great interpersonal and communication skills
• Ability to multi-task with the capacity to learn quickly and integrate efficiently
• Ability to connect with our youth
• Ability to work with a diverse staff and excel in a multicultural environment.
• Proficient in Google Suite
• Ability to multi-task and efficiently manage priority action items
• Ability to notice symptoms of use and abuse, recovery and treatment philosophies.
• Ability to provide substance abuse counseling.
• Working knowledge of issues facing youth.
• Ability to work with youth experiencing housing instability and with diverse staff, clients, and volunteers.
• Must be a self-starter with excellent follow-through skills.
• Bachelors in related field OR equivalent work
• 2-3 years of experience working with high-risk and youth experiencing housing crises.
• Experience in using the ONE System preferred
• Bilingual Spanish is a plus.
• Experience with US Department of Housing and Urban Development (HUD) programs a plus
• Must possess a valid California Driver’s License and clean driving record required. Must also have daily access to a car.

General info:

This position is a salaried, exempt, and full-time position.

This position’s worksite is our Housing Office in the Bayview/Hunters Point neighborhood.

This position reports to the Assistant Director of Housing.

This position has an annual salary of $70,304 with a competitive benefits package.

EEOC statement:

3rd Street is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records