Case Manager-YHO-ILP

LIGHTHOUSE YOUTH SERVICES INC; Cincinnati (OH); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

LIGHTHOUSE YOUTH SERVICES INC. is seeking a Case Manager in Cincinnati, OH to connect clients with treatment teams, families, schools, and community resources, while keeping the client’s needs at the center of all decisions.

You will develop individualized service plans, monitor progress, and provide crisis support, discharge planning, and aftercare. The position offers hybrid work options and a focus on trauma-informed care.

Qualifications

• Bachelor’s degree in human services or a closely related field, or a high school diploma/associate with three years of relevant experience.
• QMHS certification required.
• Excellent interpersonal and written communication skills.
• Demonstrated computer proficiency.

Responsibilities

• Identify short- and long-term goals with clients and plan steps to reach them.
• Coordinate individualized service plans with clients, families, and treatment teams.
• Maintain progress notes and billable service units on time.
• Act as a liaison between clients, families, schools, and community resources.

Skills

Interpersonal skills

Written communication

Computer proficiency

Education

Bachelor's degree in human services or related field

High school diploma/associate degree with 3 years relevant experience

Tools

Microsoft Office

Case management software

Job description

Job Details: Job Location: Youth Housing Opportunities - Cincinnati, OH 45206, Salary Range: $20.19 - $24.64 Hourly, Case Manager

Be the connector. Be the advocate. Be the problem-solver. Help turn “What now?” into “We’ve got a plan.”

Are you a people person who loves connecting the dots? Do you enjoy solving problems, building relationships, and helping people navigate systems that can sometimes feel like a maze?

We’re looking for a Case Manager who is compassionate, organized, resourceful, and ready to roll up their sleeves to help clients reach their goals.

As a Case Manager, you’ll be the connector between clients, families, treatment teams, schools, community resources, and service providers—keeping everyone moving in the same direction and, most importantly, keeping the client’s needs at the center of the conversation.

What You’ll Do

Help Turn Goals Into Plans

• Work with clients to identify short- and long-term goals and the steps needed to reach them.
• Help clients build the skills and confidence they need to succeed at home, school, work, and in the community.
• Assess client needs on an ongoing basis and help determine the appropriate level of care and services.
• Develop and coordinate individualized service plans with the client, family, and treatment team.
• Keep discharge and transition planning in motion from intake all the way through discharge.

Be an Advocate & Connector

• Connecting clients with community resources, natural supports, and formal services.
• Building strong professional relationships with youth, families, schools, providers, and community partners.
• Serving as a liaison between referral sources, external partners, and internal Lighthouse Youth & Family Services programs.
• Helping clients access the support they need to increase independence and strengthen daily living skills.
• Advocating for clients and families through direct service, case management, crisis support, and appropriate therapeutic interventions.

Help Navigate the Tough Stuff

• Support crisis management and stabilization when needed.
• Help clients identify and address symptoms, behaviors, and thought processes that may create barriers to education or employment.
• Provide mental health prevention services in outpatient and/or school-based settings.
• Help clients and families problem-solve when life gets complicated.
• Stay calm, focused, and trauma-informed when situations become challenging.

Keep the Details Moving

• Complete progress notes and service documentation on time.
• Document and submit required billable service units.
• Maintain client files according to regulatory and agency standards.
• Initiate services within required agency timeframes.
• Prepare reports, service plans, discharge plans, and case closure documentation.
• Keep information organized and communicate important updates to the treatment team.

Be the Team’s Connector

• You’ll collaborate with clinical and support teams to make sure clients receive quality, consistent, coordinated care.
• That means communicating, collaborating, attending meetings, completing training, and keeping your professional skills sharp.
• And the relationship doesn’t necessarily end at discharge—you’ll provide after-care supportive services through monthly phone contact for six months following discharge.

You’ll Be Great in This Role If You Are…

• Trauma-informedand able to meet clients where they are.
• A strongcommunicator, both in conversation and on paper.
• A thoughtfulproblem-solver and critical thinker.
• Organized enough to keep multiple moving pieces on track.
• Comfortable assessing needs and coordinating services.
• Familiar with health, mental health, and social service systems—or excited to learn them.
• Comfortable using Microsoft Office and case management software.
• Someone who can build professional relationships with clients, families, providers, schools, and community partners.
• Flexible enough to know that sometimes the plan needs…a new plan.

Qualifications: What You’ll Need

Required:

• Bachelor’s degree in human services or a closely related fieldORa high school diploma/associate degree with three years of relevant experience.
• QMHS certification required.
• Excellent interpersonal and written communication skills.
• Demonstrated computer proficiency.

Preferred:

• Experience providing mental health case management services.
• CDCA credential.

Where You’ll Work

Community & School-Based

You’ll have a professional office home base, but your work will also take you into client homes, schools, and the community.

This position offers hybrid work options, combining remote and in-office work. Specific in-office days will be coordinated with your team and the needs of the business and may change based on program needs.

Shelter-Based

You’ll work from a professional office environment and/or satellite offices, with hybrid work options that combine remote and in-office work.

Specific in-office days will be coordinated with your team and the needs of the business and may change based on program needs.

This Isn’t Just a Desk Job

You’ll regularly communicate with clients, families, coworkers, and community partners. You’ll also spend time standing, walking, handling objects, and reaching with your hands and arms.

Occasionally, you may need to lift or move items weighing up to 30 pounds.

Schedule & Flexibility

Most hours fall within the standard operating hours of your assigned service line. Occasionally, the schedule may include:

• Evenings
• Weekends
• Holidays

Hit the Road

Travel is primarily regional during the week, although some out-of-area travel may be required based on client needs. You’ll also be expected to transport clients in a personal vehicle.

Why This Job Matters

Being a Case Manager means being the person who helps make the complicated feel manageable. You might help someone find the right community resource, coordinate services, advocate for a family, work through a crisis, connect a young person to education or employment, or help turn a long