Case Manager-Outreach

Paycom; Cincinnati (OH); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Paycom is seeking a dedicated Case Manager in Cincinnati, OH to coach, advocate, and connect youth and families with needed resources. You will coordinate service plans, support daily living skills, and assist with discharge planning across homes, schools, and community settings.

The role emphasizes building relationships, trauma-informed practice, and proactive care coordination, with occasional regional travel and a hybrid work arrangement.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or related field.
• High School Diploma/Associate Degree with at least 3 years of relevant experience working with youth, families, or behavioral health populations.
• Current CDCA (Chemical Dependency Counselor Assistant) credential required.
• Current QMHS (Qualified Mental Health Specialist) credential required.

Responsibilities

• Develop strong, supportive relationships with youth, families, and community partners.
• Advocate for clients and empower them to achieve their personal goals.
• Serve as a trusted guide throughout the treatment and transition process.
• Identify and access community supports, services, and opportunities.
• Coordinate individualized service plans, treatment goals, and discharge planning.
• Support clients in developing daily living skills, independence, and self-sufficiency.
• Assist with crisis intervention, stabilization, and ongoing support when challenges arise.

Skills

Compassionate

Trauma-informed

Active listener

Excellent communicator

Organized

Creative problem-solver

Relationship-building

Time management

Education

Bachelor's degree in Human Services/Social Work

High School Diploma/Associate Degree with 3 years relevant experience

CDCA credential

QMHS credential

Tools

Microsoft Office

Case management software

Job description

Job Details: Job Location: Sheakley - Cincinnati, OH 45206, Salary Range: $20.19 - $25.00 Hourly,

Are you passionate about helping youth and families navigate challenges, reach goals, and build brighter futures?

As a Case Manager, you'll be more than a service provider. You'll be a coach, advocate, connector, problem-solver, and champion for individuals and families working toward positive change. Every day, you'll help people overcome barriers, access resources, and achieve greater independence at home, school, work, and in their communities.

If you thrive on building relationships, making an impact, and celebrating client success stories, we'd love to meet you!

What You'll Do

Build Meaningful Relationships

• Develop strong, supportive relationships with youth, families, and community partners.
• Advocate for clients and empower them to achieve their personal goals.
• Serve as a trusted guide throughout the treatment and transition process.

Connect Clients to Resources

• Help individuals identify and access community supports, services, and opportunities.
• Partner with schools, employers, healthcare providers, and community organizations.
• Remove barriers that impact education, employment, and successful community living.

Keep Clients Moving Toward Success

• Assess client needs and help determine the most appropriate level of care.
• Coordinate individualized service plans, treatment goals, and discharge planning.
• Support clients in developing daily living skills, independence, and self-sufficiency.
• Assist with crisis intervention, stabilization, and ongoing support when challenges arise.

Keep Care Organized

• Maintain accurate documentation and client records.
• Complete progress notes and service documentation in a timely manner.
• Ensure compliance with agency standards and regulatory requirements.
• Work closely with the treatment team to coordinate quality care and positive outcomes.

Support Long-Term Success

• Begin discharge planning from day one.
• Help clients successfully transition back into their communities.
• Provide follow-up support after discharge to encourage continued success and stability.

Where You'll Work

• Client homes
• Schools
• Community locations
• Shelter environments
• Office settings
• Remote environments through our hybrid work model

Why You'll Love This Role

Because Your Work Matters.

Every phone call, home visit, service plan, and community connection helps create a brighter path forward for youth and families.

Because You'll Build Real Relationships.

You'll become a trusted source of support during some of the most important moments in a client's journey.

Because No Two Days Are Alike.

Whether you're meeting with a family, collaborating with community partners, helping solve a crisis, or celebrating a client's success, every day brings new opportunities to make an impact.

Because You'll Grow Professionally.

We invest in ongoing training, development, and collaboration so you can continue building your skills and advancing your career.

Schedule & Travel

• Primarily standard business hours
• Occasional evenings, weekends, or holiday hours based on client needs
• Regional travel throughout the community
• Transporting clients in a personal vehicle may be required

The Bottom Line

As a Case Manager, you'll help youth and families discover strengths, overcome obstacles, and achieve meaningful goals. You'll collaborate with an incredible team, strengthen communities, and create lasting positive change.

What Makes You a Great Fit?

You are:

• Compassionate and trauma-informed
• An excellent communicator and active listener
• Skilled at building trust and engagement
• Organized and able to manage multiple priorities
• A creative problem-solver who thinks critically under pressure
• Comfortable navigating social service, healthcare, and community systems
• Proficient with Microsoft Office and case management software

Qualifications

What You Bring to the Team

Required Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field OR
• High School Diploma/Associate Degree with at least 3 years of relevant experience working with youth, families, or behavioral health populations
• Current CDCA (Chemical Dependency Counselor Assistant) credential required
• Current QMHS (Qualified Mental Health Specialist) credential required

Bonus Points If You Have

• Experience providing mental health case management services
• Experience working with youth and families in community-based, school-based, or behavioral health settings
• Knowledge of local community resources and support systems

You’ll Really Shine If You Have

• Outstanding communication and relationship-building skills
• Strong written documentation abilities
• Excellent organizational and time management skills
• Confidence navigating technology and electronic documentation systems
• A talent for problem-solving and thinking creatively to support client success
• A passion for advocacy, collaboration, and empowering others