Case Manager - Washington Crossing (SPA 4)

The People Concern; Los Angeles (CA); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Vision insurance

Dental insurance

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Résumé du poste

The People Concern is seeking a Case Manager for our 100% onsite program in Los Angeles to support clients facing homelessness in achieving housing stability and independence. You will work closely with clients to assess barriers, coordinate services, and implement housing retention strategies within a trauma-informed framework.

Responsibilities include managing a caseload, collaborating with DMH/DHS programs, completing assessments, and teaching life skills to promote successful transition to

Qualifications

• Experience in case management for clients experiencing homelessness or housing instability.
• Knowledge of harm reduction, housing first, and trauma-informed care approaches.
• Ability to work with multidisciplinary teams and stakeholders.

Responsabilités

• Maintain a caseload of approximately 20 high-acuity clients for intensive case management (up to 40 for low acuity).
• Develop relationships with clients to promote independence and health maintenance.
• Coordinate with LA County DMH and DHS programs to enhance treatment team collaboration.
• Assist in screening, intake, and orientation to program policies and goals.
• Complete biopsychosocial assessments and guide individualized treatment planning.
• Write progress notes and keep charts accurate and up-to-date.

Connaissances

Harm Reduction

Case Management

Communication

Driving Clients

Formation

Bachelor’s degree preferred

Two years’ experience with homeless individuals

Outils

Driver’s license

Description du poste

Role:

Case Manager

Reports to:

Program Manager

Program:

1603-Housing Retention

Department:

Permanent Housing

Location:

Washington Crossing - 4601 Washington Blvd, Los Angeles, CA 90016

Setting:

100% Onsite

Schedule:

Monday - Friday, 8:00am - 4:30pm

Status:

Full-time/Non-Exempt/Non-Management

Benefits:

Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings:

1

Summary:

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients’ housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.

Essential Duties and Responsibilities:

• Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity).
• Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
• Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients’ treatment team.
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries.
• Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
• Adapt workload as directed by supervisor in response to funder expectations.
• Other duties, as assigned.

Qualifications:

• High School Diploma or GED or Equivalent.
• Bachelor’s degree preferred; or a minimum two (2) years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.

Preferred Qualifications:

• Bachelor's Degree.
• Demonstrated knowledge of case management.

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.