Case Manager - The Mayer

The People Concern; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

etc.

Job summary

The People Concern is seeking a dedicated Case Manager for the 1603- Housing Retention program at The Mayer in Los Angeles, CA. This 100% onsite role runs Monday–Friday, 8:00am–4:30pm, with a full-time, non-exempt status, reporting to the Program Manager.

You will support homeless clients to achieve housing stability, working with DMH and DHS partners, implementing harm-reduction and trauma-informed care, and coordinating services to meet individualized needs.

Qualifications

• High school diploma or GED.
• At least 1 year of experience with homeless individuals and a social work/mental health bachelor’s degree OR 2 years direct mental health/case management experience.
• Valid CA driver’s license.
• Knowledge of issues faced by a culturally diverse population.
• Proficiency in Word, Excel and Outlook.

Responsibilities

• Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity).
• Develop relationships with Clients to promote independence and improved health.
• Coordinate with LA County DMH and DHS programs for better treatment team coordination.
• Engage Clients with harm reduction, trauma-informed care, and housing-first principles.
• Assist in screening, intake, and enrollment of Clients; orientation to policies and goals.
• Complete biopsychosocial assessments and functional needs assessments for treatment planning.
• Develop quarterly collaborative goal plans to improve quality of life and health outcomes.
• Maintain accurate progress notes and documentation in electronic databases.
• Ensure all Client documents are complete and properly filed.
• Maintain confidentiality per HIPAA and agency guidelines.
• Assist Clients in applying for benefits and coordinating access to primary health care and other services.
• Transport Clients in a personal vehicle to appointments and sites in the LA area.
• Support Clients by teaching life skills such as budgeting, housekeeping, meal prep, appointment scheduling, health maintenance, and socialization.
• Communicate effectively with property managers and third-party partners.
• Work with a multidisciplinary team and participate in meetings and trainings.
• Adapt workload as directed by supervisor.
• Other duties as assigned.

Skills

Word

Excel

Outlook

Education

Bachelor’s degree in social work or related field

Job description

Role: Case Manager

Reports to: Program Manager

Program: 1603- Housing Retention

Location: The Mayer - 5500 Hollywood Blvd, Los Angeles, CA 90028

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits:

• Medical
• Vision
• Dental
• Life Insurance
• 403(b) Retirement plan
• Employee Assistance Program (EAP)
• etc.

Openings: 1

Summary:

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients’ housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.

Essential Duties and Responsibilities:

• Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity).
• Develop relationships with Clients with a focus on facilitating independence and maintenance of Improved physical and mental health.
• Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients’ treatment team.
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries.
• Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
• Adapt workload as directed by supervisor in response to funder expectations.
• Other duties, as assigned.

Qualifications:

• High School Diploma or GED or Equivalent
• At least one (1) year of experience working with homeless individuals AND have a social work/mental health related bachelor’s degree OR have a minimum of two (2) years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
• Valid CA Driver’s license
• Demonstrated knowledge of issues faced by a culturally diverse population
• Proficiency In Word, Excel and Outlook required

Preferred Qualifications:

• Bachelor’s degree preferred
• One (1) year of experience working with homeless individuals
• Two (2) years of experience providing direct mental health

Work Environment:

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.