Case Manager - The Iris & The Collection

The People Concern; Los Angeles (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Job summary

The People Concern is seeking a Case Manager for onsite work at our housing programs in Los Angeles. You will support clients to achieve housing stability, self-sufficiency, and community integration using harm reduction and trauma-informed practices.

You will manage a caseload, collaborate with DMH and DHS partners, and coordinate services to improve health outcomes and access to resources. Strong communication and documentation are essential.

Qualifications

• Bachelor's degree in social work or related field required or equivalent experience.
• Demonstrated knowledge of issues faced by a culturally diverse population.
• Valid CA driver’s license, reliable car, auto insurance, and acceptable driving record.
• Willing and able to transport Clients in personal vehicle.

Responsibilities

• Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity).
• Develop relationships with Clients to facilitate independence and improve health outcomes.
• Collaborate with LA County DMH and DHS programs to coordinate treatment teams.
• Engage Clients with harm-reduction and trauma-informed care within housing-first guidelines.
• Assist in screening, intake, enrollment, and orientation to program policies.
• Complete biopsychosocial assessments and functional needs assessments to guide individualized planning.
• Write quarterly collaborative goal plans to improve quality of life and health outcomes.
• Maintain accurate progress notes and document in electronic databases.
• Ensure Client documents are complete, accurate, and filed per guidelines.
• Maintain confidentiality of Client information per HIPAA and guidelines.
• Coordinate appointments, transportation, and follow-up services to improve access to care.
• Transport Clients to agencies/providers in the LA area to support housing retention.
• Model life skills and support independent living, budgeting, and health maintenance.
• Communicate with property managers and third-party partners.
• Participate in weekly staff meetings, supervision, and trainings.
• Adapt workload as directed by supervisor to meet funder expectations.

Education

Bachelor's degree in social work or related field

Tools

Word

Excel

Outlook

Job description

Case Manager, Float

Program Manager, Project Based Housing

1603-Housing Retention

Permanent Housing

Location:

• The Iris - 2444 Barry Ave, Los Angeles, CA 90064
• The Collection - 3705 McLaughlin Ave, Los Angeles, CA 90066

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Manager supports Clients’ housing stability, self-sufficiency, and community integration. The Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs. The Case Manager collaborates with Clients to learn independent living skills and other life-skills vital to successful transition from homelessness into permanent housing.

Essential Duties and Responsibilities:

• Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services (up to 40 if low acuity).
• Develop relationships with Clients with a focus on facilitating independence and maintenance of Improved physical and mental health.
• Collaborate with the LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within the Clients’ treatment team.
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing first principles, and professional boundaries.
• Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
• Adapt workload as directed by supervisor in response to funder expectations.
• Other duties, as assigned.

Qualifications:

• High School Diploma or GED or Equivalent
• At least one (1) year of experience working with homeless individuals AND have a social work/mental health related bachelor’s degree OR a minimum two (2) years’ experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
• Demonstrated knowledge of issues faced by a culturally diverse population
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Proficiency In Word, Excel and Outlook

Preferred Qualifications:

• Bachelor's Degree

Work Environment:

• Combination of field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.
• Able to thrive in a work environment emphasizing teamwork and collaboration