Case Manager - Vietnamese

Pierce County; Tacoma (WA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Field work pay 10%

Bilingual pay 5%

Job summary

Pierce County’s Human Services Department is seeking a bilingual Vietnamese Case Manager to join our team, managing a caseload of older and disabled clients in Medicaid-related services. You will assess needs, authorize services, oversee plans, and monitor progress, with in-home client visits using a laptop.

You will work in a hybrid role, starting in-office for three months and then transitioning to telework as appropriate.

Qualifications

• Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology or a related field.
• Two years or more of experience providing direct human services, preferably for older adults.
• Master's degree in behavioral health sciences and one year of experience in the social services field preferred.
• Bilingual and fluency in Vietnamese required; interview includes Vietnamese.
• Valid driver’s license and reliable transportation.

Responsibilities

• Assess and coordinate services for older and disabled adult clients.
• Provide formal reassessment at set intervals to gauge progress and ongoing needs.
• Develop, implement, and monitor service plans through regular contact with clients and providers; participate in case staffing.
• Travel to assigned work locations including field assessments.

Skills

Bilingual Vietnamese

Case management experience

Written and verbal communication

Driver's license

Education

Bachelor's degree in social work or related field

Master's degree in behavioral health sciences

Job description

This position is eligible for 10% field work specialty pay and 5% bilingual pay for hours worked.

Hybrid - The first 3 months in-office, then scheduled levels of telework until probation is complete.

Special Note: This is a grant-funded position. Continued employment is contingent upon job performance/evaluation, continued funding of the program, and other appropriate County procedures.

Why It's a Great Opportunity

As a bilingual Case Manager fluent in Vietnamese, familiar with the aging process and case management, you will manage a caseload, assisting clients in the Medicaid program. You will provide assessments of need, authorization, oversight, and monitoring of older and disabled client care plans with a laptop in the client’s home setting.

You are on the front line of our efforts dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. Your assistance has a direct impact on our clients' quality of life.

Why It's a Great Department

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long‑term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

How to be Successful in the Role

We are looking for someone with case management experience who is diligent, detail‑oriented, and a strong communicator. You will use your exceptional written and verbal communication skills frequently with clients, family members, and community providers to ensure services are being provided in accordance with the established care plan. We need someone who is prompt with responses and can act with a sense of urgency, as well as work well independently and as part of a team.

Your Future in this Role

Throughout the onboarding process, you will meet with the Managers, Supervisors, and teams regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the leadership development program, robust online learning, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities

• Responsible for assessment, coordination of services, and advocacy of older and disabled adult clients.
• Provide formal reassessment at specific intervals to gauge progress and continuing needs.
• Develop, implement, and monitor service plans through regular contact with clients and service providers; participate in related case staffing.
• Must be able to travel to assigned work locations, including but not limited to field assessments.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

• A Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology or a related field AND
• Two years or more of experience providing direct human services, preferably in the area of providing services to senior citizens, is required.
• Master's degree in behavioral health sciences AND
• One year of experience in the social services field preferred.
• Bilingual and fluency in Vietnamese in all aspects of communication is required. Part of the interview process will involve questions in Vietnamese with someone who is also bilingual.

Special Requirements and/or Qualifications

• A valid driver’s license and reliable transportation is required.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case-by-case basis and will not necessarily remove an applicant from consideration.

Our Recruitment Practices

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position. Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.

During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.

Applicants whose qualifications most closely align with the County’s needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.

Upon offer, compensation is based on a range of job‑related factors, including the requirements of the role, your skills and experience, and internal pay equity.

Our Welcoming Workplace Commitment

Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.

Guided by the County Executive’s Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.