Case Manager - Ulster County (Bilingual)

Catholic Charities Archdiocese of New York; Rondout (NY); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Benefits

Job summary

Catholic Charities of Orange, Sullivan & Ulster seeks a full-time Bilingual Case Manager (English/Spanish) in Ulster County to provide direct case management, advocacy, referrals, crisis intervention, and short-term service planning. The role requires strong organizational skills and the ability to work with diverse communities, including weekend pop-ups and food pantry events.

You will also handle reception duties, document in Unite Us and Apricot, and travel to meet clients while coordinating

Qualifications

• Bachelor’s degree in Social Work or related field preferred.
• Associate’s degree with one year of experience in Human Services.
• Clean NYS Driver’s License required.

Responsibilities

• Provide crisis intervention to housing-insecure individuals.
• Serve as primary case manager for rental assistance and SAEF programs.
• Conduct needs assessments and develop short-term service plans.
• Log client interactions in Unite Us/Apricot and other systems.
• Travel to meet clients and participate in outreach events.

Skills

Bilingual (English/Spanish)

Interpersonal communication

Time management

Computer literacy

Education

Bachelor’s degree in Social Work

Associate’s degree in Human Services

Tools

Microsoft Word

Excel

Outlook

Job description

Description

If you are someone looking for employment with an agency with a vision and mission for helping others, then look no further!

Catholic Charities of Orange, Sullivan & Ulster, is looking for a full-time Bilingual Case Manager (English/Spanish) in their Ulster County Case Management program.

The hourly rate for the position is $23.00/hour. This position comes with benefits.

Summary

This position provides direct case management services to the needy and disenfranchised in Ulster County. It is expected that this is accomplished through advocacy, providing information, referral, crisis intervention services, and short-term case management. The position will also have a role in the reception area, answering telephones and processing clients for services.

Essential Duties and Responsibilities

• 1. Provide crisis intervention to the homeless individuals and families facing housing emergencies.
• 2. Serve as a primary case manager for the New York State Rental Supplement Program Plan (RSP), Shelter Arrears Eviction Forestallment program (SAEF), and emergency relief program.
• 3. Conducts a thorough needs assessment and develops a service plan to address identified, concrete needs using a short-term intervention model.
• 4. Conduct social care screenings of Medicaid members using the standardized Accountable Health Communities (AHC) Health-Related Social Needs Screening tool on the Unite Us platform and refer case to the Social Care Manager as needed.
• 5. Navigate individuals who are not eligible for enhanced services to the non-Social Care Network services (Existing local, state, and federal programs and services as appropriate.
• 6. Thoroughly log all client interactions in Unite Us, Apricot, and/or other systems as required for the program.
• 7. Keep accurate and complete work files, including records, documentation, and other materials.
• 8. Maintains current and accurate documentation of all activities and services provided to clients.
• 9. Process cases in a reasonable timeframe, preferably 45 days.
• 10. Answers telephone and provides information as needed.
• 11. Conduct outreach to different communities and perform data collection activities.
• 12. Assist with food/kids’ pantry distributions.
• 13. Participate in outreach activities on the weekend and after hours, such as community tabling events, community outreach, and pop-up pantry. In addition, participate in special projects. These include Stuff- The-Bus (June and November. Adopt-A-Family and Giving Tree (Christmas), Back to School supply distributions (August).
• 14. Develops and maintains working relationships with providers throughout Ulster County.
• 15. Attend community or service provider meetings.
• 16. Available for planned activities on the weekend and some after-hours.
• 17. Participates in regular supervisory sessions with the immediate supervisor.
• 18. Attends the Agency’s in-service training.
• 19. Travel to meet clients at other CCOSU offices.
• 20. Other duties as assigned by the supervisor or demands of the program.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday – Friday. Additional hours may be required to meet program deadlines or client needs.

Working conditions and physical demands required

• Ability to work with the public and/or under potentially stressful conditions.
• Basic understanding of client engagement and de-escalation techniques.
• Prepare comprehensive progress notes and service plans.
• Remain stationary at a workstation and use a computer at least 30% of the time.

Qualifications

Education and/or experience required

• Bachelor’s degree in Social Work or related field – Preferred
• Associate's degree with one year of experience in Human Services
• Must possess a clean NYS Driver’s License and maintain it clean throughout employment

Skills, Licenses, and/or competencies required

• Bilingual (English/Spanish) required.
• Knowledge of Social Services available in Ulster County – Preferred.
• Computer literate with knowledge of Microsoft Word, Excel, and Outlook.
• Excellent interpersonal and communication skills.
• Good organizational, time-management, and communication skills.
• Individual must possess the ability to work well independently as well as part of a team.