SC Case Manager - CHASSI

Catholic Charities of the Archdiocese of New York; Village of Monticello (NY); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Benefits

Job summary

Catholic Charities of Orange, Sullivan & Ulster is seeking a full‑time Case Manager for CHASSI in Sullivan County. The role provides direct case management, advocacy, crisis intervention, and information/referral services to clients in need.

The position involves reception duties, documenting services, and participating in community outreach including food pantry and special projects. The role requires strong intake skills, collaboration with an interdisciplinary team, and comfort with

Qualifications

• Experience providing direct case management and advocacy.
• Ability to conduct intakes and maintain progress notes.
• Comfort with outreach and serving vulnerable populations.

Responsibilities

• Conduct initial intakes using the Apricot Platform.
• Participate in system‑wide data sharing through Unite Us or other approved platforms.
• Maintain current, accurate documentation of all services.
• Provide crisis intervention and housing/emergency relief support as needed.
• Travel to meet clients at other CCOSU offices as required.
• Assist weekly with food and pantry distributions.
• Attend supervisory sessions and required trainings.

Skills

Case management

Advocacy

Crisis intervention

Documentation

Intake coordination

Tools

Apricot Platform

Unite Us

Job description

Description

If you are someone looking for employment with an agency with a vision and mission for helping others, then look no further!

Catholic Charities of Orange, Sullivan & Ulster, is looking for a full‑time Case Manager - CHASSI in their Sullivan County Case Management program.

The hourly rate for the position is $23.00/hour. This position comes with benefits.

Summary

This position provides direct case management services to individuals who are needy or disenfranchised in Sullivan County. Responsibilities include advocacy, information and referral services, crisis intervention, and short‑term case management. The role also encompasses reception duties, such as answering telephones and processing clients for services. Additionally, the position will participate in community outreach events to connect individuals with prevention, case management, and community‑based peer recovery services offered by our agency.

Essential Duties and Responsibilities

• Conduct initial intakes utilizing the Apricot Platform database system.
• Actively participate in system‑wide data sharing through integrated digital referral systems (e.g., Unite Us) or other approved platforms.
• Prioritize intakes and ensure warm handoffs throughout the CCOSU system and with community partners, ensuring all intake forms, screening tools, and notes are completed thoroughly and in a timely manner.
• Attend Parent‑Child Program training and deliver services effectively in accordance with program guidelines.
• Participate as a member of an interdisciplinary treatment team to ensure all program participants receive the full benefit of CCOSU resources.
• Maintain current, accurate, and complete documentation of all services provided to clients.
• Answer telephones, provide information, and assist clients as needed.
• Develop and maintain effective working relationships with service providers in Sullivan County.
• Attend community and service provider meetings as required.
• Participate in outreach activities during weekends and after‑hours, including community tabling events, pop‑up pantries, food pantry outreach, Stuffy‑The‑Bus, and other case management activities.
• Maintain an updated community resource list/guide to use as a referral source for clients.
• Provide crisis intervention services to homeless individuals and families experiencing housing emergencies.
• Serve as a primary case manager for emergency relief funds.
• Conduct thorough needs assessments and develop short‑term service plans to address identified needs.
• Conduct social care screenings of Medicaid members using the standardized AHC Health‑Related Social Needs Screening Tool in the Unite Us platform, referring cases to the Social Care Manager as appropriate.
• Assist individuals who are not eligible for enhanced services in navigating and accessing local, state, and federal programs.
• Log all client interactions thoroughly in Unite Us, Apricot, and other required systems.
• Maintain accurate and complete case files, documentation, records, and other required materials.
• Process cases within a reasonable timeframe, preferably within 45 days.
• Assist weekly with food and children’s pantry distributions.
• Participate in additional outreach and special projects, including but not limited to Stuffy‑The‑Bus (June and November), Thanksgiving Basket (November), Adopt‑A‑Family and Giving Tree (Christmas), and Back‑to‑School supply distributions (August).
• Participate in regular supervisory sessions with the immediate supervisor.
• Attend required agency in‑service trainings.
• Travel to meet clients at other CCOSU offices as needed.
• Provide coverage on other sites as needed.
• Perform other duties as assigned by the supervisor or as required by program needs.

Position Type and Expected Hours of Work

This is a full‑time position. Standard work hours are generally Monday through Friday, 9:00 AM to 5:00 PM. This position may require evening and weekend work when community events are scheduled; these events are planned. Additional hours may be required to meet program deadlines or client needs.

Working Conditions and Physical Demands Required

• Ability to work with the public and/or under potentially stressful conditions.
• Basic understanding of client engagement and de‑escalation techniques.
• Prepare comprehensive progress notes and service plans.
• Ability to lift/move at least 50 pounds.