SC Case Manager - CHASSI

Catholic Charities Community Services; Village of Monticello (NY); On-site; USD 63,038,976 - 68,769,792; Full time

Benefits offered by this job

Benefits

Job summary

Catholic Charities of Orange, Sullivan & Ulster is seeking a full-time Case Manager – CHASSI in Sullivan County. The hourly rate is $23.00/hour and the position includes benefits.

The role provides direct case management, advocacy, information and referral services, crisis intervention, and short-term plans. It includes reception duties and active community outreach to connect clients with services.

Qualifications

• Associate degree with one year in Human Services required.
• Bachelor’s degree in social work or related field preferred.
• Clean NYS Driver’s License and reliable transportation.
• Bilingual English/Spanish preferred but not required.
• Proficient with MS Word, Excel, and Outlook.

Responsibilities

• Conduct initial intakes using the Apricot Platform.
• Participate in data sharing through Unite Us and similar systems.
• Prioritize intakes and ensure warm handoffs across CCOSU and partners.
• Attend Parent-Child Program training and deliver services per guidelines.
• Be part of an interdisciplinary team to maximize client benefits.
• Maintain accurate documentation of all services provided.
• Answer telephones, provide information, and assist clients as needed.
• Develop relationships with Sullivan County service providers and attend meetings.
• Participate in outreach activities, including community events and pantry distributions.
• Maintain a current community resource list for referrals.
• Provide crisis intervention for homeless individuals and families.
• Serve as primary case manager for emergency relief funds.
• Conduct needs assessments and develop short-term service plans.
• Log all client interactions and maintain case files.

Skills

Bilingual English/Spanish

Interpersonal skills

Communication skills

Time management

Organizational skills

Education

Associate’s degree + 1 year Human Services

Bachelor’s degree in social work or related field

Tools

Apricot Platform

Unite Us

Microsoft Word

Microsoft Excel

Outlook

Job description

If you are someone looking for employment with an agency with a vision and mission for helping others, then look no further!

Catholic Charities of Orange, Sullivan & Ulster, is looking for a full-time Case Manager – CHASSI in their Sullivan County Case Management program.

The hourly rate for the position is $23.00/hour. This position comes with benefits.

Summary

This position provides direct case management services to individuals who are needy or disenfranchised in Sullivan County. Responsibilities include advocacy, information and referral services, crisis intervention, and short‑term case management. The role also encompasses reception duties, such as answering telephones and processing clients for services. Additionally, the position will participate in community outreach events to connect individuals with prevention, case management, and community‑based peer recovery services offered by our agency.

Essential Duties and Responsibilities

1. Conduct initial intakes utilizing the Apricot Platform database system.
2. Actively participate in system‑wide data sharing through integrated digital referral systems (e.g., Unite Us) or other approved platforms.
3. Prioritize intakes and ensure warm handoffs throughout the CCOSU system and with community partners, ensuring all intake forms, screening tools, and notes are completed thoroughly and in a timely manner.
4. Attend Parent‑Child Program training and deliver services effectively in accordance with program guidelines.
5. Participate as a member of an interdisciplinary treatment team to ensure all program participants receive the full benefit of CCOSU resources.
6. Maintain current, accurate, and complete documentation of all services provided to clients.
7. Answer telephones, provide information, and assist clients as needed.
8. Develop and maintain effective working relationships with service providers in Sullivan County.
9. Attend community and service provider meetings as required.
10. Participate in outreach activities during weekends and after‑hours, including community tabling events, pop‑up pantries, food pantry outreach, Staff‑The‑Bus, and other case management activities.
11. Maintain an updated community resource list/guide to use as a referral source for clients.
12. Provide crisis intervention services to homeless individuals and families experiencing housing emergencies.
13. Serve as a primary case manager for emergency relief funds.
14. Conduct thorough needs assessments and develop short‑term service plans to address identified needs.
15. Conduct social care screenings of Medicaid members using the standardized AHC Health‑Related Social Needs Screening Tool in the Unite Us platform, referring cases to the Social Care Manager as appropriate.
16. Assist individuals who are not eligible for enhanced services in navigating and accessing local, state, and federal programs.
17. Log all client interactions thoroughly in Unite Us, Apricot, and other required systems.
18. Maintain accurate and complete case files, documentation, records, and other required materials.
19. Process cases within a reasonable timeframe, preferably within 45 days.
20. Assist weekly with food and children’s pantry distributions.
21. Participate in additional outreach and special projects, including but not limited to Staff‑The‑Bus (June and November), Thanksgiving Basket (November), Adopt‑A‑Family and Giving Tree (Christmas), and Back‑to‑School supply distributions (August).
22. Participate in regular supervisory sessions with the immediate supervisor.
23. Attend required agency in‑service trainings.
24. Travel to meet clients at other CCOSU offices as needed.
25. Provide coverage on other sites as needed.
26. Perform other duties as assigned by the supervisor or as required by program needs.

Position Type and Expected Hours of Work

This is a full‑time position. Standard work hours are generally Monday through Friday, 9:00 AM to 5:00 PM. This position may require evening and weekend work when community events are scheduled; these events are planned. Additional hours may be required to meet program deadlines or client needs.

Working Conditions and Physical Demands

• Ability to work with the public and/or under potentially stressful conditions.
• Basic understanding of client engagement and de‑escalation techniques.
• Prepare comprehensive progress notes and service plans.
• Ability to lift/move at least 50 pounds.
• Remain stationary at a workstation and use a computer at least 30% of the time.

Qualifications

Education and/or experience required:

• Associate’s degree with one‑year experience in Human Services required.
• Bachelor’s degree in social work or related field, highly preferred.
• Must possess and maintain a clean NYS Driver’s License throughout employment and have reliable transportation.

Skills, Licenses, and/or competencies required:

• Knowledge of Social Services available in Sullivan County preferred.
• Bilingual (English/Spanish). Preferred but not required.
• Computer literate with knowledge of Microsoft Word, Excel, and Outlook.
• Excellent interpersonal and communication skills.
• Good organizational, time‑management and communication skills.
• Individual must possess the ability to work well independently as well as part of a team.