Case Manager, Transitional-Aged Youth (TAY)

Project Hope Alliance; Costa Mesa (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Project Hope Alliance is seeking a Case Manager for Transitional-Aged Youth (TAY) to provide comprehensive case management to youth experiencing homelessness, typically aged 18-24, within the Programs department. The role involves developing individualized plans, coordinating services, and maintaining detailed records to support housing, education, and employment outcomes.

The Case Manager will conduct assessments, build strong relationships with youth and partners, and deliver life skills and

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology or related field plus two years of directly related experience or equivalent.
• Experience working with youth experiencing homelessness.
• Knowledge of homelessness challenges and crisis response.

Responsibilities

• Provide case management to youth experiencing homelessness, typically between 18-24 years old.
• Develop comprehensive case management plans including academic, vocational, social, emotional, and housing resources.
• Conduct comprehensive initial and ongoing assessments to create youth-specific goals and plans.
• Coordinate referrals and linkages to community-based services in crisis situations.
• Provide life skills and career development instruction on a one-on-one basis.
• Meet regularly with youth to support progress toward goals and maintain detailed case files.

Skills

Crisis intervention

Mentoring

Case management

Youth engagement

Public speaking

Education

Bachelor’s degree in Social Work, Human Services, Psychology or related field

Tools

Salesforce

Job description

Job Title: Case Manager, Transitional-Aged Youth (TAY)

Reports to: Manager of Community-Based Services

Department: Programs

Supervises Others: No

Overview

The Case Management Program is designed as a multiple-year intervention for youth experiencing homelessness. These youth often experience lower academic achievement and face a variety of risk factors that cannot be quickly addressed. Such barriers include: behavioral and mental health concerns, lack of support systems, substance abuse, truancy, teen parenthood, and involvement in gangs and the juvenile justice system. These barriers often lead to challenges in achieving academic, employment, and healthy living goals. Case Managers, or youth advocates, intervene providing crisis intervention, intensive case management, follow-up, and mentoring. A Case Manager’s interaction may begin anywhere from age 5 through age 24.

Job Duties

• Provide case management to youth experiencing homelessness, typically between the ages of 18-24.
• Cultivate a healthy working relationship with youth, family members, community partners,and others involved in the youth’s life.
• Develop a comprehensive case management plan, including academic support, vocational support, social and emotional support, and housing resources for each youth.
• Conduct comprehensive in-person initial and on-going assessments for eligibility and needs to create case plans and goals for each youth.
• Assist youth in crisis situations by providing coordinated referral and linkages to community-based services.
• Provide instruction and skills development (life skills, career development, etc.) on an individual basis for youth as needed.
• Meet regularly with youth to support individual needs and track progress towards goals.
• Develop and maintain detailed case files, logs, ongoing progress notes, outcome measures, and other records as required by agency.
• Maintain confidentiality in matters of agency operations, personnel, and stakeholders.
• Provide a strong, positive, and highly professional presence amongst partners and in the community.
• Plan and organize community activities for youth to create exposure to new opportunities.
• Collect, input, update, and maintain data into Salesforce database in a timely manner.
• Provide information and referrals for ancillary services.
• Attend scheduled team, community, or organization collaboration meetings and trainings as assigned.
• Participate in all other organization meetings and trainings.
• Exercise good judgment.
• Support existing agency policies, principles, and mission.
• Perform all other duties and special projects as assigned by direct supervisor and management.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology or related field and two years of directly related experience or an equivalent combination of education and experience.
• Experience working with youth experiencing homelessness.
• Knowledge of and sensitivity to challenges of homelessness.
• Ability to deal with crisis situations effectively and calmly with availability to respond 24/7
• Ability to be flexible to accommodate immediate youth and/or agency needs.
• Strong written and oral communication skills; must be comfortable speaking and presenting in public. Excellent interpersonal and communication skills to work with diverse stakeholders.
• Familiarity with education, community, and social service agency/resources in the Orange County area.
• Ability to multi-task, be detailed oriented, independently make significant decisions, and takes initiative
• Experience working with databases, especially Salesforce, is a plus.
• Access to a car with current California driver’s license and automobile insurance required.

Physical Requirements

This is largely a sedentary position that requires the ability to speak, hear, and see, and to lift small objects up to 20 lbs. This position requires the ability to travel locally and/or regionally. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.