Case Manager Team Lead

Law Office of Randall & Johnson; American Fork (UT); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Sick leave

Paid time off

Paid holidays

Retirement plan with employer matching

Cost reimbursements

Work from home

Health/Dental/Vision insurance

Job summary

The Law Office of Randall & Johnson in Utah is seeking a Case Manager Team Lead to coordinate client matters and oversee the Case Management team in a hybrid work environment.

You will work closely with attorneys, manage case updates, ensure documentation accuracy, and maintain deadlines while delivering compassionate service to clients.

Qualifications

• Bachelor's degree or Paralegal Certificate required.
• 3–10 years of experience in a fast-paced role managing multiple tasks.
• Strong writing and communication skills.

Responsibilities

• Lead the Case Management team and oversee client matters end-to-end.
• Assign tasks to team members and monitor deadlines.
• Regularly update attorneys on case status and communicate with clients by phone and email.
• Document updates thoroughly in client files and ensure accuracy.
• Be flexible to assist the team with additional services as needed.

Skills

Team leadership

Task management

Communication

Organizational skills

Problem solving

Client relations

Education

Bachelor's degree or Paralegal Certificate

Tools

CRM

Word

Excel

Outlook

Zoom

Job description

About The Law Firm of Randall & Johnson

The Law Firm of Randall & Johnson is a specialized law firm serving clients with California legal needs with its roots in Southern California. With a presence in California and Utah, we provide employment relief and focused criminal law representation with quality client support and service.

We are advocates for the less fortunate and disadvantaged.

As a founder and owner-run business, we strive to make the workplace a friendly and supportive environment where you enjoy working with your co-workers and serving our clients.

We are also a diverse and adaptable group of professionals who value self-starters, problem-solvers, and time-savers and who leverage technology to better support and serve our clients across the state of California and throughout the United States.

About the Position: Case Manager Team Lead

• Job: Case Manager Team Lead
• Schedule: Monday to Friday
• Location: Hybrid, 3 days in office in Utah County.

The Case Manager Team Lead will be responsible for the following:

• Taking the lead on client management and making sure that our clients' cases are handled with the utmost care from the beginning to the end of the case lifecycle
• Always know what tasks need to be completed by the Case Management team and assign tasks to members of the team
• Communicate with attorneys regularly about the status of our cases.
• Take responsibility for the status of cases. Problem solve without making excuses.
• Lead a team of Case Managers
• Speak with clients, court clerks, and government employees on the phone and via email
• Obtain case updates from the Court on client cases and draft messages to inform client when the update is obtained
• Copiously document updates in respective Client files
• Be flexible and able to assist the team with additional services as needed

Benefits

• Sick leave
• Paid time off
• Paid holidays
• Retirement plan with employer matching at Guideline (a top notch 401K provider)
• Cost reimbursements
• Work from home
• Health/Dental/Vision insurance plans depending on hours worked with competitive employer contributions

Required Qualifications:

• Bachelor's degree and/or Paralegal Certificate, or currently enrolled seeking a Bachelor's degree.
• Desire to help people move forward from their pasts
• 3-10 years of experience in a fast-paced position which requires managing multiple tasks and providing polished writing products preferred.

Required Skills:

• Strong computer and internet skills including knowledge of Word, Excel, Outlook, Zoom, and a CRM (please list the one you are familiar with)
• Affable disposition who enjoys team camaraderie.
• Self-starter, ability to prioritize, stay on task, and work independently.
• A problem solver who strives to reduce the workload on others by finishing tasks without leaving loose ends.
• Goal-oriented and efficient, while remaining thorough and accurate.
• Ability to manage large workloads, and keep deadlines

Necessary Equipment:

• Own functioning computer and daily access to stable high speed internet
• Valid driver’s license and vehicle