Case Manager, Supportive Housing

Central City Concern; Portland (OR); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking nonprofit agency dedicated to transforming lives in the Portland area. As a Case Manager, you will support individuals facing homelessness and addiction, helping them access vital resources and achieve self-sufficiency. Your role will involve building relationships, coordinating care, and fostering a safe, respectful environment for clients. This is an opportunity to make a real difference in your community while working in a collaborative and supportive team. If you are passionate about social justice and recovery, this position offers a fulfilling career path.

Benefits

Dental Insurance

Paid Time Off

Short Term Disability

Long Term Disability

403(b) Retirement Plan

Qualifications

• Experience working with the homeless population or in human services.
• Ability to interact effectively with diverse populations.

Responsibilities

• Ensure stability of individuals within program properties.
• Connect clients to resources for treatment and support.
• Maintain accurate client records and documentation.

Skills

Communication Skills

Cultural Competence

Problem-Solving

Time Management

Team Collaboration

Education

High School Diploma or GED

Tools

Homeless Management Information System

Job description

dental insurance, paid time off, short term disability, long term disability, 403(b)

Description

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries, and appropriate behavior. The candidate will have the skills needed to support and assist clients in improving and maintaining recovery, retaining housing, and achieving self-sufficiency.

Location: River Haven - 5019 NE 102nd Ave, Portland, OR 97220

Schedule: Tuesday - Saturday 10am - 6:30pm

Compensation: starting at $22.19/hr

MINIMUM QUALIFICATIONS:

• High School Diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.
• Must possess a current drivers license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy, and productive work environment and complies with the Drug-Free Workplace Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.

PREFERRED QUALIFICATIONS:

• Understanding of recovery terminology and ability to apply the concepts highly preferred.
• Bi-lingual, Spanish-speaking preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
• Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.
• Process resident/client intakes and discharges with completion of associated forms.
• Maintain resident/client files including progress notes and other records.
• Meet bi-weekly with clients along with other referral sources as needed.
• Refer clients to Employment Access Center along with other CCC (Central City Concern) and outside agencies as appropriate.
• Transport clients to the housing and medical appointments and picks up food boxes.
• Identify community and individual issues which could result in a change in a residents/client's status and work to achieve appropriate resolution.
• Connect residents/clients to appropriate self-sufficiency and community-based resources.
• Network with various community providers.
• Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services, and/or Administration Department promptly and accurately.
• Enter data into the Homeless Management Information System.
• Monitor office and answer telephone as necessary.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Knowledge of chemical dependency as a disease, treatment, and intervention methods.
• Ability to understand mental health assessment, treatment and service terminology and apply the concepts.
• Identify resident issues and support them through information sharing and educating them about building rules and policies.
• Follow up regularly with residents to ensure they are getting their needs met.
• Interview all applicants prior to move-in to complete basic needs assessment, ensure they meet building criteria.
• Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents,
• Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise related to the building.
• Create and execute internal community programs within the building in partnership with the services team.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community, social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the public, tenants, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to access and enter data into a web-based data system.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide leadership.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during work.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.