Case Manager-Supportive Housing

Women In Need (Win); New York (NY); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

On-site

Housing and Counseling Services

Full-Time

Job summary

Women In Need (WIN) is seeking a Case Manager – Supportive Housing to assist families in permanent supportive housing. You will conduct assessments, develop service plans, provide trauma-informed care, and connect clients to benefits and services.

This on-site role requires a bachelor’s degree in social work or related field with 2 years of experience (or an associate with 3 years), plus familiarity with housing programs and community resources.

Qualifications

• Bachelor’s degree in social work, human services, psychology, sociology or related field preferred with two years of relevant experience.
• Associate degree with three years of direct client-facing human services experience.
• Experience with supportive housing, homeless services or related programs.
• Knowledge of trauma-informed care and housing retention strategies.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of program admission and complete intake documentation.
• Develop, implement, and monitor individualized service plans and ILPs to promote stability and self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and trauma-informed supports.
• Advocate for clients and connect them to benefits, healthcare, education, and community resources.
• Assist families with lease understanding, tenant responsibilities, and financial management.
• Monitor progress, conduct follow-up meetings, and document in CARES, Awards, and client charts.
• Collaborate with property managers and teams to support housing retention and employment readiness.

Skills

Empathy

Crisis intervention

Communication

Education

Bachelor’s degree in social work, Human Services, Psychology, Sociology, or related field

Associate degree with 3 years direct client-facing human services experience

Tools

CARES system

Awards

Uniform Client Chart

Job description

Willets Point Commons Corona, NY 11368, USA

• On-site
• Housing and Counseling Services
• Full-Time
• Requisition #: CASEM001251

Description

Help Families Achieve Long-Term Housing Stability

$26.37/Hour

$45,000-$48,000

THE ROLE

The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

WHAT YOU WILL DO

• Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.
• Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long-term self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma-informed and strengths-based practices.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
• Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well-being.

WHO YOU WILL BE

• Bachelor’s degree in social work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.

OR

• Associate degree with three (3) years of direct client-facing human services experience.
• Experience working with supportive housing, homeless services, family services, or related human services programs.
• Knowledge of trauma-informed care, housing retention strategies, and case management best practices.
• Experience working with diverse and vulnerable populations.
• Familiarity with public benefits systems, housing programs, and community resources.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.