Case Manager-Supportive Housing

Women In Need (Win); New York (NY); On-site; USD 42,554 - 52,011; Full time

Job summary

Women In Need (Win) is seeking a Case Manager – Supportive Housing in New York to help families achieve housing stability and self-sufficiency. You will conduct assessments, develop individualized plans, provide trauma-informed support, and connect clients to benefits, healthcare, education, and employment programs.

Ideal candidates hold a Bachelor’s or higher in a related field with relevant experience in supportive housing, and you will collaborate with property managers and service providers

Qualifications

• Bachelor’s degree in social work, human services, psychology, sociology, or related field; 2 years of relevant experience.
• Or an Associate degree with 3 years of direct client-facing human services experience.
• Experience in supportive housing, homeless services, family services, or related human services programs.
• Knowledge of trauma-informed care, housing retention, and case management best practices.
• Experience with diverse and vulnerable populations.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of admission.
• Develop, implement, and monitor individualized service plans and ILPs to promote housing stability.
• Provide trauma-informed case management, crisis intervention, and counseling.
• Advocate for clients and connect them to public benefits, healthcare, education, employment programs, and community resources.
• Assist families in understanding leases, budgeting, and preventing rental arrears.
• Document progress in CARES, Awards, and other required systems.
• Collaborate with property managers and partners to support housing retention and employment readiness.

Skills

Case management

Trauma-informed care

Crisis intervention

Advocacy

Public benefits navigation

Education

Bachelor's degree in related field (Social Work, Human Services, Psychology, Sociology)

Associate degree with 3 years direct client-facing experience

Job description

Help Families Achieve Long-Term Housing Stability

$47,283

($25.98/Hourly)

THE ROLE

The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

WHAT YOU WILL DO

• Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.


• Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long-term self-sufficiency.


• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma-informed and strengths-based practices.


• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.


• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.


• Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.


• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well-being.

WHO YOU WILL BE

• Bachelor’s degree in social work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.

OR

Associate degree with three (3) years of direct client-facing human services experience.

Experience working with supportive housing, homeless services, family services, or related human services programs.

Knowledge of trauma-informed care, housing retention strategies, and case management best practices.

Experience working with diverse and vulnerable populations.

Familiarity with public benefits systems, housing programs, and community resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.