Case Manager Supervisor, AIC

Community Solutions; Bridgeport (CT); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Medical and dental plans

401(k) retirement plan with company 4%

Tuition reimbursement

Ongoing training

Job summary

Community Solutions, Inc. (CSI) is seeking a dedicated Case Manager to handle a caseload, provide counseling, and ensure quality documentation. The role includes supervising Case Manager staff, overseeing shift responses, and partnering with program leadership to monitor client progress and staff performance.

The position requires a social science degree and relevant experience, with strong communication skills and a commitment to trauma‑informed practices within a nonprofit setting.

Qualifications

• Bachelor’s degree in a social science field or equivalent experience.
• Two years’ experience in case management or similar field.
• Strong verbal, written and interpersonal communication skills.
• Experience engaging community partners is desirable.

Responsibilities

• Carry a caseload and provide counseling, intake and discharge planning.
• Supervise Case Manager staff and oversee shift responses.
• Review client paperwork for timeliness and quality.
• Monitor treatment compliance and staff performance, report to program director.
• Participate in staff meetings and trainings, support program operations.

Education

Bachelor’s degree in social science

Tools

Microsoft Office

Job description

Community Solutions, Inc. (CSI) is a nonprofit organization that promotes responsible citizenship, accountability, and well‑being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSI’s founding in 1962, it has pioneered community‑based services, delivering supervision, treatment, and individualized services to help clients interact more effectively in their communities and become productive citizens. CSI is becoming a trauma‑informed organization, employing staff with experience in trauma‑informed practices and providing ongoing development in these areas. For more information visit www.csi-online.org.

ESSENTIAL FUNCTIONS

• Perform all duties and responsibilities of a case manager, including carrying a caseload as required by program needs, as related to counseling, case record management, intake assessment, discharge preparation, aftercare services, security, resource management and facility maintenance.
• Supervise Case Manager staff, relating to both security and case management.
• Oversee staff response to all shift problems and emergency incidents.
• Review all client‑related paperwork regarding content, timeliness and quality.
• Review all client files on a monthly basis for organization and content.
• Monitor client compliance with treatment stipulations and recommend modifications to program director.
• Monitor staff performance and provide regular feedback to program director on all staff.
• Assist program director in developing, leading and supervising client group meetings, program services and counseling sessions.
• Monitor and evaluate group activities on an ongoing basis.
• Assist program director in training staff in areas of security procedures, client supervision, client paperwork and case management duties.
• Supervise the completion of urine collections, telephone spot checks and employment and home site visits of clients to verify and document client movement and record information.
• Monitor shift operation for compliance with Agency policy and procedure, applicable standards and relevant contractual policy.
• Monitor staff compliance with all policies and procedures pertaining to the safety and security of clients, Agency property and the community.
• Assist program director in setting agenda and participate in weekly staff meetings.
• Perform the functions of human service worker/case manager such as client supervision, custody, searches, facility rounds, counts, and urine surveillance as needed.
• Perform all duties of program director during periods of his/her absence.
• Participate in on‑call agency duty officer rotation as assigned.
• Maintain a working knowledge of and abide by the Agency’s programs, policies, and procedures.
• Perform other duties as assigned by the supervisor.

SCHEDULE

Monday/Wednesday/Friday 9:00am to 5:00pm and Tuesday/Thursday 12:00pm to 8:00pm

SALARY

$58,656.00 annually

QUALIFICATIONS

• Bachelor’s degree in a social science field and two years’ experience in case management or a similar field. Education may be substituted with experience on a year‑for‑year basis.
• One year experience in management and supervision of staff or three years of case management experience.
• Excellent oral, written and interpersonal skills desired.
• Ability to engage and develop collaborations with community agencies.
• Previous assessment experience preferred.
• Experience with Microsoft Office.

BENEFITS

• Two (2) weeks’ vacation accrued within the first year, bumped to three (3) weeks accretion after 1 year of service.
• Sick time (7 days accrual basis), floating holiday time (4 days per year).
• Medical and dental plans.
• Voluntary plan options for vision, FSA, voluntary STD, accident, hospital, life insurance and AD&D.
• 401(k) retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
• Tuition reimbursement after 1 year of service.
• Ongoing training.

EQUAL OPPORTUNITY STATEMENT

CSI is an Equal Opportunity Employer – M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.