Case Manager Supervisor-79532201

ICL; New York (NY); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Comprehensive Health Benefits (Medical

403(b) Retirement Plan with employer 2

Paid Time Off and holidays

Employee Wellness Programs

Learning & Development opportunities

Commuter benefits

Job summary

ICL is seeking a Social Services Supervisor to oversee day-to-day case management staff and coordinate services for residents, reporting to the Director of Social Services. The role emphasizes training, supervision, and ensuring compliance with regulations.

You will assign caseloads, review intakes, and support staff in delivering clinical services while maintaining staff performance and program quality in an onsite environment.

Qualifications

• Bachelor's degree in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.)
• Minimum of 3 years’ experience providing direct services to individuals with mental illness, preferably providing case management or outreach services.
• CASAC preferred, but not required.

Responsibilities

• Oversee day-to-day oversight and coordination of assigned case management staff.
• Assist in selecting, training, and supervising staff; substitute for the Director of Social Services in their absence.
• Assign caseloads, coordinate staff activities, and ensure compliance with agency and funder regulations.
• Monitor service quality, ensure proper documentation, and maintain property accountability as assigned.
• Participate in staff development, meetings, and program improvements.

Skills

Case management

Supervisory skills

Mental health knowledge

Education

Bachelor's degree in mental health

Job description

Description

Minimum Qualifications

Education:

• Bachelor's degree in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.)

Experience:

Minimum of 3 years’ experience providing direct services to individuals with mental illness, preferably providing case management or outreach services.

Preferred (but not required) qualifications include shelter experience and some supervisory experience.

Certifications/Licenses:

CASAC preferred, but not required.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite

Schedule: 8:30am-5:00pm Sunday-Thursday

Compensation: $26.1529 per hour

What We Offer

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
• 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role

Under the general supervision of the Director of Social Services, responsible for providing day to day oversight and coordination to assigned case management staff. Assists in the selection, training, and supervision of assigned staff. Substitutes for the Director of Social Services in his/her absence, as directed.

Primary Responsibilities

Assists in Providing Clinical Services:

• Assigns caseloads and related duties and coordinates staff activities in providing services to clients.
• Reviews intakes to ensure compliance and timely processing of required forms and processes.
• Actively participates in improving processes, procedures, and policies and assists in ensuring staff compliance.
• Monitors services performed by staff individually and in groups to evaluate service quality.
• Ensures staff obtain appropriate medical, psychological, and social information and evaluate residents’ capabilities.
• Regularly inspects case records to evaluate the completeness and quality of treatment plans and ensure charts are audit-ready and compliant with agency and funder regulations.
• Facilitates staff knowledge of clinical services, recreational activities, ICL programs, and community resources.
• Ensures staff accompany residents to scheduled or emergency appointments as appropriate.
• Reviews crisis assessments and crisis intervention techniques with staff.
• Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes required incident reports.
• Attends or directs meetings as assigned in the Social Services Director's absence or with the Program Director's authority.
• Ensures compliance with agency safety and infection control policies.

Assists in Directing and Supervising Personnel:

• Establishes and maintains staff work schedules with the Director's authority.
• May manage completion of time clock edits for assigned staff.
• Ensures assigned staff comply with agency time and attendance policies.
• May manage and distribute resident funds.
• Assists the Social Services Director with staff performance management, including performance reviews and counseling or disciplinary memos.
• Conducts staff supervision according to program and division policies.
• Ensures staff complete required in-service and vendor training.
• Assists with employee accident reporting and initial workers' compensation claims.
• Assists with the orientation and training of supervisees.
• Participates in recommending and implementing improvements to processes, procedures, and policies.

Assists in Maintaining Property Accountability:

• May assist with maintaining accountability and serviceability of ICL property assigned to staff, including vehicles.
• Reports lost, stolen, missing, or damaged property.
• Recommends the purchase of supplies and equipment.
• Conducts regular inspections of vehicles and property.
• Conducts regular inspections of resident rooms or apartments for property accountability and serviceability.
• Recommends disciplinary action when staff negligence results in lost, stolen, missing, or damaged ICL property.

Assists in Providing Quality Management Oversight:

• Assists in ensuring program compliance with federal, state, city, and agency regulatory requirements.
• Monitors the quality of rehabilitative services provided to assigned residents.
• Assists in ensuring the agency mission is implemented and supported.
• May coordinate with Quality and Corporate Compliance departments in preparation for audits.
• May participate in corrective action plans, incident reports, and program evaluation reports and recommend improvements.

Assists in Assuring Fiscal Control and Accountability:

• Assists the Program Director with budget control, spending priorities, and monitoring spending patterns.
• Recommends approval or disapproval of purchase orders and financial requests.
• Provides oversight of the resident funds program.
• Monitors census, entitlements, and collections to maximize revenue and assists in maintaining expected occupancy levels.

Assists in Assuring Resident and Family Involvement:

• Educates assigned staff regarding the benefits and issues associated with working with residents and families.
• Assists in fostering the development of resident involvement committees.

ADDITIONAL TASKS:

• May be a member of agency or division committees.
• Performs other job-related duties as assigned.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.