Evening Coordinator-29533801

ICL; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

ICL is seeking an Evening Coordinator to supervise case managers and counselors, ensuring quality clinical services and adherence to state and federal regulations.

The role includes hands-on supervision, crisis response, and coordination of daily living support for consumers, with duties ranging from admissions orientation to quality management and community liaison work.

Qualifications

• Bachelor's degree in a recognized mental health discipline such as social work, psychology, nursing, rehab counseling required; Master’s degree preferred.
• Minimum 2–3 years’ experience with direct supervision or program oversight.
• Ability to coordinate activities of staff and integrate as part of a multidisciplinary team.

Responsibilities

• Assigns and coordinates staff activities while ensuring compliance with regulations and policies.
• Provides clinical oversight and ensures timely, accurate documentation.
• Monitors plans of care and implements revisions as needed to meet goals.
• Oversees crisis intervention and staff training on program operations.
• Assists in recruiting, training, and orientation of new employees.
• Assists in quality management oversight and ensures adherence to corrective actions.
• Fosters community relations and coordinates with community providers and boards.

Skills

Staff coordination

Multidisciplinary teamwork

Project management

Resource management

Problem solving

Communication

Documentation

Cultural sensitivity

Independent work

Safety awareness

Trauma-informed care

Education

Bachelor's degree in mental health

Master's degree preferred

Job description

Description

Job Summary:

The Evening Coordinator supervises and coordinates activities of assigned case managers and counselors, oversees activities of the consumers and monitors physical plant conditions that impact the safety and security of consumers, staff and facility assets. This includes hands‑on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed‑bug prevention and treatment), laundry, shopping, meal planning and preparation,cooking, housekeeping, and traveling.

Assists in Providing Clinical Services

• Assigns and coordinates staff activities
• Provides clinical oversight
• Ensures staff operate according to all state and federal regulations and ICL policies and procedures
• Responsible for ensuring accuracy of and timely completion of required clinical documentation
• Responsible for ensuring service plans and goals are implemented as written and overseeing revisions to plans and goals as necessary
• Ensures appropriate crisis intervention occurs as needed
• Ensures staff receive relevant information regarding clinical treatment, program operations, community providers and resources
• Provides direct care coverage as needed
• Serves as Manager on Duty as assigned
• Assists in the admission and orientation of new consumers

Assists in Directing and Supervising Staff

• With the Program Director’s authority establishes and maintains work schedules in accordance with ICL policies and procedures
• Ensures assigned staff’s compliance with agency time and attendance policy
• Conducts staff supervision in accordance with division expectations and ICL procedures
• With the Program Director’s approval conducts disciplinary action as needed
• Assists in the recruitment, selection, training and orientation of new employees

Assists in Providing Quality Management Oversight

• Assists in ensuring program is in compliance with all state and federal regulations and all ICL policies and procedures
• Ensures that Plans of Corrective Action are implemented and adhered to
• Regularly reviews and monitors staff activities and makes recommendations to Program Director
• Participates in all activities to improve quality of services provided.

Assists in Fostering Community Relations

• Assists in the promotion of Mental Health and Wellness management in local communities, acts as liaison to community providers, community boards, elected officials, neighbors and emergency services providers
• Educates staff on the importance of maintaining positive relations with all factions of the community
• Cooperates with other organizations in the development of long range plans for mental health program development and wellness management.
• Other tasks related to the job, as assigned

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's degree in a recognized mental health discipline such as social work, psychology, nursing, rehab counseling, etc. plus a minimum of 2-3 years’ experience with direct supervision or program oversight with individuals with mental disabilities.
• Master’s Degree preferred with direct supervisory experience.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• Ability to coordinate activities of staff and integrate as part of a multidisciplinary team
• Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated
• Ability to manage resources
• Ability to solve problems effectively
• Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
• Ability to serve as a role model to residents/consumers.
• Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards
• Ability to complete written forms and reports in an accurate and timely manner.
• Ability to communicate effectively with staff, consumers/residents, families, and the public.
• Ability to prepare accurate and timely documentation, reports and other written material as assigned.
• Ability to secure the cooperation of and work effectively with others
• Ability to work independently, and to conform to all applicable safety and accountability measures
• Ability to be aware of other’s reactions and understanding why they react the way they do
• Ability to actively looking for ways to help people, be compassionate and hopeful
• Ability to talk to others to effectively convey information
• Ability to listen to what other people are saying and asking questions as appropriate
• Ability to identify the nature of problems and propose solutions
• Ability to report for work as scheduled on a consistent basis
• Ability to understand and adhere to internal and external laws, rules, and policies
• Social Perceptiveness and trauma-informed perspective-ability to be aware of other’s reactions and understanding why they react the way they do

Equal Opportunity Employer
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