Case Manager Supervisor, (1214) 801 East Men's Shelter

Catholic Charities

Washington (District of Columbia)

Hybrid

USD 72,000 - 98,000

Full time

6 days ago

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Benefits offered by this job

Professional development and training

Medical, dental and vision insurance

Retirement savings plan with employer

Life insurance

Disability insurance

AD&D

Flexible spending accounts

Paid vacation and holidays

Tuition reimbursement

Employee referral bonus

Parental leave

Pet's Insurance

Job summary

Catholic Charities of the Archdiocese of Washington seeks a Case Management Supervisor to enhance client well‑being through coordinated services and quality oversight. The role supervises case management staff, interns, and volunteers, ensuring adherence to contracts and agency procedures.

You will support program operations, staff development, and CQI efforts while mentoring teams in strengths-based, person-centered approaches. A relevant master's degree is required.

Qualifications

Master's degree in social work, mental health counseling, or related human services field; accredited program.
At least 2 years in case management, mental health services, and direct service delivery.
At least 2 years counseling/case management with homelessness or marginalized populations.
Knowledge of social service delivery theories, principles, and practices.
Bachelor's degree with 4 years of case management experience may be considered with District approval.

Responsibilities

Meet with case managers to plan, review cases and discuss engagement strategies.
Facilitate client file reviews and satisfaction surveys for QA and supervision.
Provide case management oversight and consultation to staff, interns, and volunteers.
Model professional behavior and solution-focused approach; maintain positive attitude.
Lead case conferences and skill-building meetings to build competencies.
Collaborate with legal, medical, dental, housing, and educational providers for referrals.
May share coaching and disciplinary actions with Sr. Program Manager, Social Services.
Complete reports on time and maintain statistics; review data for accuracy.
Contribute to CQI initiatives and ensure compliance with contracts and ethics.

Education

Master's Degree in Social Work / Mental Health Counseling / Human Services

Bachelor's Degree + 4 years relevant experience (District approval)

Supervisory and staff coaching

Computer skills (Windows PC environment)

Job description

ORGANIZATION OVERVIEW:

At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities.

JOB SUMMARY:

The Case Management Supervisor's goal is to improve the well-being of clients by providing case management services including the coordination of community resources. The position supervises the case management operations of the assigned area, ensure practices are in accordance with the contract/grant requirements, and Agency practices and procedures. The Case Management Supervisor provides input on the program operations, program development, staff training, performance management, and personnel activities.

SUPERVISORY RESPONSIBILITY:

Provides administrative and functional supervision of up to 6 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Meets individually with case managers to plan and review cases, discuss engagement strategies, and evaluates the effectiveness of the case manager's services.
Facilitate client file reviews and client satisfaction surveys for quality assurance and staff supervision.
Provide case management oversite and case consultation to all direct service staff, interns, and volunteers.
Model professional behavior, solution-focused approach and positive attitude.
Facilitate regularly scheduled case conferences and skill-building meetings for case management staff to build competencies in but not limited to: Strength-based approach, person-centered case planning, motivational interviewing, co-occurring principles, critical time interventions, and department practice protocols.
Collaborate with and provide necessary referrals to other disciplines including legal, medical, dental, recreational, educational, vocational, substance abuse and mental health professionals, and other housing or service providers.
May share joint coaching and staff disciplinary action responsibilities for supervisees with Sr. Program Manager, Social Services.
Complete reports on time and maintain statistical data on an ongoing basis.
Weekly review database information entered by supervisees for accuracy, timeliness and appropriate level of service provision.
Collaborate with HMIS Administrator and Sr. Program Manager, Social Services to review and analyze case manager productivity and outcome reports on a monthly or more basis.
Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, and quality standards within the field.
Assist with hiring and supervision of case management staff and student interns as needed.
May carry a caseload, depending on the needs of the program.
Engage in continuing education trainings as required by agency and contract. Ensure staff completion of required trainings and credentials.
Ensure the improvement of client services outcomes and customer satisfaction by participating in and assisting with the quarterly Continuous Quality Improvement (CQI) duties throughout the year.
Perform all other job-related duties as assigned.

EDUCATION and EXPERIENCE:

Master's Degree in Social Work, Mental Health Counseling, or related Human Services field from an accredited college or university.
At least 2 years of experience in case management, mental health services, and direct service delivery.
At least 2 years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other marginalized populations.
Must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
Candidates with a Bachelor's Degree in the Human Services field with 4 years of work experience providing case management services to individuals/families may be considered but are subject to the District's prior approval.

SKILLS and COMPETENCIES:

Ability to work effectively with clients in a diverse community. Ability to supervise and train employees and foster a cooperative work environment.
Skill in the use of computers, preferably in a PC, Windows-based operating environment.

Benefits Package: