Case Manager Supervisor

Phaxis; New York (NY); On-site; USD 40,000 - 57,000; Full time

Job summary

Phaxis is seeking a Case Manager Supervisor in Brooklyn, NY to lead a team of Case Managers, oversee caseloads, and ensure high-quality client support focused on housing stability. The role emphasizes collaboration with leadership to improve services in Shelter Services.

Qualifications include a Bachelor’s in Social Work or related field with LMSW preferred; 3+ years supervisory experience in case management. This is a full-time, day-shift position in a mission-driven environment.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or related field (required).
• LMSW preferred.

Responsibilities

• Lead, coach, and support a team of Case Managers to deliver top-notch services.
• Keep caseloads on track and ensure timely, high-quality client support.
• Review service plans and documentation to maintain accuracy and compliance.
• Help staff navigate complex situations, including crisis intervention.
• Track client progress and drive successful housing placements.
• Partner with leadership and team members to improve services and outcomes.

Skills

Team leadership

Coaching

Crisis intervention

Client support

Communication

Education

Bachelor’s degree in Social Work, Human Services, or related field

LMSW preferred

Job description

Case Manager Supervisor Location: Brooklyn, NY 11203 Pay: $35/hour Schedule: Full time, day shifts Department: Shelter Services

Make an Impact Every Day

Are you a natural leader with a passion for helping others succeed? We’re looking for a Case Manager Supervisor who’s ready to guide a dynamic team, support individuals on their path to stable housing, and make a real difference in the community. This is more than a job—it’s a chance to lead with purpose, inspire growth, and help change lives.

What You’ll Do

• Lead, coach, and support a team of Case Managers to deliver top-notch services
• Keep caseloads on track and ensure timely, high-quality client support
• Review service plans and documentation to maintain accuracy and compliance
• Help staff navigate complex situations, including crisis intervention
• Track client progress and drive successful housing placements
• Partner with leadership and team members to improve services and outcomes

What We’re Looking For

• Bachelor’s degree in Social Work, Human Services, or related field (required) LMSW preferred
• 3+ years of supervisory experience in case management
• Strong leadership, communication, and problem-solving skills
• Experience in shelter or housing settings (a big plus!)
• Ability to thrive in a fast-paced, mission-driven environment

Ready to Lead & Inspire?

Your leadership can change lives—starting here.