Clinical Case Manager Supervisor

HELP USA; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

HELP USA is seeking a Clinical Case Manager Supervisor to oversee clinical case management staff and interns. You will supervise and guide services for 111 families with young adults 18–25, focusing on housing stability and access to community resources.

Responsibilities include chart audits, service planning, and coordinating with medical, mental health, and substance use providers. Strong documentation and collaboration skills are essential.

Qualifications

• Master of Social Work or related field required.
• Minimum of 3+ years of experience in case management and supervision.
• Experience with NYC benefits programs and housing subsidy resources is a plus.

Responsibilities

• Provide weekly supervision to case managers and interns.
• Audit charts and files regularly.
• Assess cases, formulate service plans, and connect tenants to housing resources.
• Facilitate support groups and liaise with medical and behavioral health services.
• Document case information in AWARDS and prepare reports.

Skills

Case management

Supervision

Documentation

Education

Master of Social Work (MSW)

LMSW preferred

Tools

AWARDS electronic case management system

Microsoft Office

Job description

Program: HELP One Building A | 273 Snediker Avenue, Brooklyn, NY 11207

What You'll Do

As a Clinical Case Manager Supervisor, reporting directly to the Director of Clinical Services, you will provide clinical supervision over the clinical case management staff as well as the interns. You will also be responsible for overseeing and providing clinical services for 111 families with children headed by young adults aged 18 to 25 years.

The population that will be served are from the NY 15 15 program; who often have substance use and/or mental health disorders. Services will include individual counseling, benefits coordination, service linkages to community resources, intensive care referrals, assessment of employability, and increasing housing stability.

Your responsibilities will include:

• Providing weekly supervision to case managers and student interns.
• Conducting regular audits of charts and files.
• Conducting assessments, formulating individualized service plans, and providing referrals and ongoing support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being as needed.
• Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.
• Serving as a liaison with medical, mental health and substance abuse providers to ensure a level of care that the consumers deserve.
• Providing resources to the staff to educational and employment linkages.
• Helping tenants overcome barriers that may affect the timely submission of monthly rent.
• Working with property management to support tenants in all aspects of maintaining permanent housing.
• Advocating for and with residents in all aspects of their lives and offering (but not imposing) assistance.
• Participating in weekly individual supervision with the Director of Clinical Services-Brooklyn Region, departmental staff meetings, interdepartmental team meetings with property management staff, and team case conferences.
• Utilizing the AWARDS electronic case management system to document case information and to maintain electronic case records, maintaining physical case records as required to comply with regulations and policies set forth by HELP USA and DOHMH, and collecting and submitting weekly and/or monthly performance reports and statistical information as requested by DOHMH.

You’re a great fit for this role if you have:

• Master of Social Work or related field required. (LMSW preferred).
• A minimum of 3 plus years of experience with case management and supervision, service coordination, assessment, counseling, and crisis intervention.
• Experience and knowledge of NYC benefits programs, rental assistance resources, and housing subsidy programs preferred.
• Strong oral, written, and negotiation skills.
• Strong organizational and documentation skills.
• Ability to work both independently and as part of a team.
• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.
• Knowledge and understanding of family systems approach to practice and experience with Motivational Interviewing and other best practices preferred.
• Computer literacy, particularly with Microsoft Office applications.
• Valid NYS driver’s license a plus.
• Availability to provide evening and weekend coverage as needed.