Case Manager Supervisor

Help USA; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Help USA is seeking a Case Manager Supervisor for the Ascend program at Bronx, NY 10454.

You will provide leadership to the Case Managers at a temporary housing shelter, coordinating a comprehensive program of on-site and community-based services to help residents achieve outcomes, including assessment, counseling, service planning, and linkages to entitlement, mental health, substance abuse, employment, medical, education, childcare, and day care.

Qualifications

• Bachelor's degree in social work or equivalent experience.
• Minimum 2 years of case management, assessment, counseling, and crisis intervention.
• Supervisory experience in case management preferred.

Responsibilities

• Ensure quality services through team meetings, supervision, and case conferences.
• Identify service gaps and develop linkages.
• Review residents' complaints and ensure timely follow-up.
• Document staff training and ensure completion of required courses.
• Ensure program compliance with government regulations.
• Submit program statistics and reports accurately and timely.

Skills

Case management

Supervisory experience

Crisis intervention

Advocacy

Documentation

Education

Bachelor's degree in social work

Tools

Microsoft Office

Job description

Program: Ascend | Bronx, NY 10454

What You’ll Do

As Case Manager Supervisor, you’ll provide leadership to the Case Managers at one of our temporary housing (shelter) facilities. You’ll lead the team in the delivery of a comprehensive program of on-site and/or community-based services to ensure that our residents receive the maximum benefit from their stay in one of our shelters. Services provided will include assessment, counseling, service planning, and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care, and early childhood services, including facility-based day care and recreational services. Your primary goal will be the successful and expeditious placement of our residents in permanent housing and enhancing their self-sufficiency.

Your responsibilities will include:

• Ensuring the delivery of quality and appropriate services to clients through case conferences, team meetings, supervision, and case record audits.

• Identifying service delivery gaps and developing appropriate service linkages.

• Reviewing all resident complaints and incident reports and ensuring follow-up on all findings.

• Identifying and documenting staff development issues and ensuring staff completion of agency‑mandated courses, core curriculum, and other indicated training.

• Ensuring program compliance with all relevant government regulations.

• Ensuring accurate and timely submission of all program statistics and reports.

You’re a great fit for this role if you have:

• Bachelor's degree in social work or a related field OR equivalent experience and skills.
• Minimum of 2 years of case management, assessment, counseling, and crisis intervention preferred.
• Supervisory experience in a case management setting is highly desired.
• Knowledge and understanding of the family systems approach to practice preferred.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast‑paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to enable management of multiple priorities concurrently and in a time‑sensitive manner.
• Valid US driver’s license is a plus.
• Computer literacy, particularly with Microsoft Office applications.
• Able to provide evening and weekend coverage as needed.