Senior Case Manager

Help USA; New York (NY); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Help USA is seeking a Senior Case Manager to deliver emergency crisis intervention and housing support in New York City. You will coordinate with NYC DHS referrals, perform intakes, and advocate for clients to obtain benefits to sustain housing stability.

Responsibilities include field work, community outreach, and presenting to organizations, while mentoring staff and ensuring regulatory compliance. Evening/weekend coverage may be required.

Formación

• Bachelor's degree in social work or related field or equivalent experience.
• Knowledgeable of relevant state and county regulations.
• Minimum of two years’ experience in case management, assessment, counseling and crisis intervention preferred.
• Strong verbal, written, and negotiation skills, including advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to take initiative, be dependable and resourceful, and pay attention to detail.
• Experience in managing multiple tasks in a fast-paced environment.
• Knowledge of family systems approach and team concepts preferred.
• Computer literacy with Microsoft Office.
• Willing to provide evening and weekend coverage.
• Valid US driver's license is a plus.

Responsabilidades

• Provide emergency crisis intervention to individuals and families facing housing crisis.
• Assist urgent referrals from NYC Department of Homeless Services to prevent shelter entry.
• Engage in field work, community outreach, and presentations to organizations.
• Support Case Management Supervisor and team through collaboration and case conferences.
• Identify service gaps and develop linkages to improve housing stability.
• Mentor and lead Case Managers; co-facilitate trainings with supervision.
• Deliver Homebase presentations at community-based organizations.

Conocimientos

Case management

Crisis intervention

Advocacy

Negotiation

Documentation

Microsoft Office

Educación

Bachelor's degree in social work or related field

Equivalent experience

Descripción del empleo

Program: Crotona II | 745 East 178th Street, Bronx, NY 10457

What You'll Do

As a Senior Case Manager, you’ll provide emergency crisis intervention to individuals and families facing an imminent housing crisis and who are at risk of shelter entry or re-entry. You’ll also provide immediate assistance to urgent and time sensitive referrals from the NYC Department of Homeless Services in an effort to prevent shelter entry or re-entry. Additional responsibilities include field work, community outreach, and presentations to community based organizations as well as providing support to the Case Management Supervisor and the Case Management Team.

Your responsibilities will include:

• Managing a high risk and crisis driven caseload, with constant regard to limited time constraints.

• Conducting emergency assessments and program intakes, providing appropriate urgent referrals for eligible clients, and providing immediate advocacy and assistance with obtaining public and private benefits in order to sustain housing stability.

• Working closely with the Homebase Housing Court Liaison to ensure client assistance during court proceedings.

• Coordinate with the Case Management Supervisor via case conferences, case consultations, and case record reviews to ensure a high standard of service delivery and program compliance with all regulatory guidelines regarding client care.

• Assisting with identification of service delivery gaps and developing service linkages.

• Supporting and mentoring Case Managers by providing leadership and peer counseling and co-facilitating trainings with supervisory team members.

• Conducting Homebase presentations at various community-based organizations.

You’re a great fit for this role if you have:

• Bachelor's degree in social work or a related field OR equivalent experience and skills.

• Knowledgeable of relevant state and county regulations.

• A minimum of two years’ experience in case management, assessment, counseling and crisis intervention preferred.

• Strong verbal, written, and negotiation skills, including experience in advocacy and mediation.

• Strong organizational and documentation skills.

• Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail.

• Excellent organizational skills to enable successful management of multiple tasks in a timely manner in a fast paced and demanding environment.

• Knowledge of family systems approach to practice preferred.

• Knowledge of team concepts preferred.

• Computer literacy, particularly with Microsoft Office applications.

• Able to provide evening and weekend coverage as needed.

• Valid US Drivers’ license a plus.