Case Manager & Success Coach: Empower Families & Growth

Union County Community Action (UCCA); Monroe (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Eligible PSLF

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Short-Term Disability Insurance

401(k)

12 Paid Holidays

Paid Annual & Sick Leave

Tuition Assistance opportunities

Employee Referral Program

Professional development opportunities

Meaningful work serving families

Job summary

Union County Community Action, Inc. in Monroe, NC is seeking a Case Manager/Success Coach to empower families through Head Start and CSBG programs.

You will recruit eligible families, develop service plans, connect with community services, and provide coaching on education, employment, and personal success. The role requires a Bachelor's degree in a related field, 1–3 years of relevant experience, and a valid driver's license; CDL may be required within 90 days.

Qualifications

• Bachelor's degree in social work, sociology, psychology, human services or related field required.
• 1-3 years of experience with children, families, or community programs preferred.
• Experience in case management, family services, outreach, or social services preferred.
• Strong communication, organization, and relationship-building skills.
• CDL required within 90 days of employment; valid driver's license required.
• Bilingual preferred.

Responsibilities

• Recruit eligible families and program participants.
• Develop and follow-up on Family Partnership Agreements and service plans.
• Connect families with community agencies and support services.
• Provide coaching and mentoring related to education, employment and personal success.
• Determine eligibility and assist participants with service applications.
• Facilitate workshops based on assessed needs and available resources.
• Conduct home visits and follow up on referrals and family needs.
• Maintain accurate records and data entry within ChildPlus.
• Collaborate with site staff and community partners to coordinate services.
• Complete needs assessments and ROMA-based service planning.
• Assist with program recruitment and outreach efforts.
• Support Head Start and CSBG performance goals and standards.

Skills

Communication skills

Organization

Relationship-building

Bilingual preferred

Education

Bachelor's Degree in Social Work, Sociology, Psychology, Human Services, or a related field

Tools

CDL within 90 days

Valid drivers license

Job description

Union County Community Action, Inc. in Monroe, NC is seeking a Case Manager/Success Coach to empower families through Head Start and CSBG programs.

You will recruit eligible families, develop service plans, connect with community services, and provide coaching on education, employment, and personal success. The role requires a Bachelor's degree in a related field, 1–3 years of relevant experience, and a valid driver's license; CDL may be required within 90 days.