Case Manager (53463)

WestCare Inc; Milwaukee (WI); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

WestCare Inc in Milwaukee, WI is seeking a full-time Case Manager to support veterans and families under the Sergeant Fox Suicide Prevention Grant. The role involves comprehensive assessment, service planning, and resource coordination to address behavioral health, housing, employment, benefits, and other barriers.

You will monitor progress, maintain confidential records, and advocate for participants while collaborating with clinical staff and community partners to ensure safety and well-being.

Formación

• Bachelor's degree required.
• Experience in case management or related social services preferred.
• Knowledge of veteran services and benefits systems preferred.
• Familiarity with trauma-informed care and suicide prevention principles preferred.
• Ability to obtain and maintain required background checks.

Responsabilidades

• Conduct intake, eligibility verification, and comprehensive needs assessments.
• Develop participant-centered service plans promoting safety and wellness.
• Coordinate access to behavioral health, housing, employment, benefits, and related resources.
• Identify social determinants of health and barriers to care.
• Monitor engagement and progress toward service plan goals; adjust referrals as needed.
• Maintain regular contact through visits, calls, and community outreach.
• Collaborate with clinical staff and external providers for safety concerns.
• Escalate suicide risk per established procedures.
• Facilitate referrals and linkage to VA facilities and veteran service organizations.
• Maintain confidential records and progress notes; contribute to data collection.

Conocimientos

Assessment and planning

Case coordination

Behavioral health knowledge

Trauma-informed care

Safety escalation

Documentation

Multidisciplinary collaboration

Confidentiality and ethics

Electronic documentation

Educación

Bachelor's degree in social work, psychology, counseling, human services, or related field

Descripción del empleo

Job Details

Job Location: Milwaukee - 335 W Wright - Milwaukee, WI 53212, Position Type: Full Time, Education Level: High School, Salary Range: $20.00 - $20.00 Hourly, Job Category: Nonprofit - Social Services

POSITION SUMMARY

The Case Manager provides comprehensive, individualized case management and service coordination to eligible veterans, service members, and their families participating in the Sergeant Fox Suicide Prevention Grant Program.

The position is responsible for assessing participant needs, developing individualized service plans, coordinating referrals, monitoring participant progress, and supporting access to behavioral health, housing, employment, benefits, and other community-based resources that address risk factors associated with suicide. Essential functions include those listed below.

ESSENTIAL JOB FUNCTIONS

• Conduct participant intake, eligibility verification, and comprehensive assessments of needs, strengths, barriers, and available resources.
• Develop individualized, participant-centered service plans that address identified needs and promote safety, stability, and wellness.
• Coordinate access to behavioral health treatment, suicide prevention services, healthcare, housing, employment assistance, benefits, and other appropriate resources.
• Identify social determinants of health and other factors that may contribute to increased suicide risk or barriers to care.
• Monitor participant engagement and progress toward established service plan goals, adjusting interventions and referrals as appropriate.
• Maintain regular participant contact through office visits, telephone communication, community visits, and other approved methods.
• Collaborate with clinical personnel and other qualified professionals when participant needs indicate potential safety concerns or elevated suicide risk.
• Follow established procedures for identifying, documenting, reporting, and escalating suicide risk concerns and other urgent safety issues.
• Facilitate referrals and coordinate services with VA healthcare facilities, community behavioral health providers, veteran service organizations, and other agencies.
• Advocate for participants by helping them navigate complex service systems and overcome barriers to accessing resources.
• Coordinate with peer support specialists and outreach personnel to promote participant engagement and continuity of services.
• Maintain accurate, timely, and confidential case records, service plans, progress notes, referrals, and follow-up documentation.
• Track participant outcomes and contribute to grant-required data collection, performance reporting, and quality improvement activities.
• Participate in multidisciplinary case reviews, staff meetings, training, and professional development.
• Assist with transition planning, service completion, and linkage to ongoing community supports.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.

Qualifications: ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies

• Strong assessment, service planning, problem-solving, and case coordination skills.
• Knowledge of community behavioral health and social service systems.
• Understanding of trauma-informed, person-centered, and culturally responsive service delivery.
• Ability to recognize and appropriately elevate participant safety concerns.
• Strong documentation, organizational, and time-management skills.
• Ability to manage multiple participant cases while meeting program requirements.
• Ability to collaborate with multidisciplinary teams and external service providers.
• Understanding of confidentiality, professional boundaries, and ethical service delivery.
• Ability to document services clearly, objectively, and in a manner consistent with peer support practice.

• Basic computer proficiency and ability to use electronic documentation, communication, and scheduling systems required for the role.
• Professional appearance and demeanor.
• Ability to obtain and maintain a criminal history background check.
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.
• Valid Driver's License with an acceptable driving record and the ability to obtain and maintain eligibility for WestCare's Vehicle Insurance.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE

• Minimum of one year of experience in case management, behavioral health, social services, veteran services, or a related field preferred.
• Experience working with veterans, individuals experiencing behavioral health challenges, or populations at increased risk of suicide preferred.
• Knowledge of community-based resources, benefits systems, and referral coordination preferred.
• Familiarity with military culture, trauma-informed care, and suicide prevention principles preferred.
• Professional licensure is not required for this nonclinical case management position unless additional clinical responsibilities are assigned.
• Bachelor's degree in social work, psychology, counseling, human services, or a closely related field required.

LICENSURE/CERTIFICATION

Not applicable for this position.

WORKING CONDITIONS

Work is performed in office and community-based environments.

• Regular travel throughout the assigned Wisconsin service area is required to support outreach, community partnerships, participant services, meetings, and program activities.
• Regular local travel throughout the service area is required
• Schedule may vary based on program operations and may include evenings, weekends, holidays, or other nontraditional hours when assigned.