Direct Care Professional

ServiceNet; Amherst (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

ServiceNet is seeking a Direct Care Professional to support adults with brain injuries across residential programs. The role emphasizes helping residents with daily activities, meals, housekeeping, and transportation to appointments, while maintaining records and pursuing personal goals.

We offer on-site training, flexible shifts (including overnights), and a comprehensive benefits package. Join a compassionate nonprofit focused on meaningful, safe living for residents.

Qualifications

• No educational requirements: we will train you.
• Driver’s license with valid status at least 6 months and clean driving record.
• Must be physically able to perform tasks and ensure resident safety.
• Basic computer skills are required.
• Background check is required.

Responsibilities

• Help with Daily Activities: assist with eating, dressing, and using equipment.
• Home Support: cook meals, clean, do laundry, shop for groceries.
• Transportation: drive residents to appointments and events.
• Keep Records: write daily notes and track information.
• Support Goals: help residents achieve personal goals.
• Administer Medication: give out medications once trained.
• Stay Updated: complete required training and certifications.
• Teamwork: work with your team and follow manager instructions.

Skills

Driver's license

Physical ability

Basic computer skills

Background check

Job description

Direct Care Professional

Department: Developmental Brain Injury Services

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Tuition assistance


• Vision insurance

Location:

Residential programs throughout Hamden, Hampshire, Franklin & Berkshire counties!

Shift:

Multiple shifts available, including overnights

Pay:

$18-$20 per hour (Base on experience and certifications - See below)

ServiceNet is looking for amazing people who love helping others and making a difference! If you enjoy working with adults who have brain injuries and want to be part of a team that supports them in living happy, meaningful lives, this job is for you!

Key Responsibilities:

• Help with Daily Activities: Assist with everyday tasks such as eating, dressing, and using special equipment.


• Home Support: Cook meals, clean, do laundry, shop for groceries, and help keep the home cozy.


• Transportation: Drive residents to appointments, events, and other activities.


• Keep Records: Write daily notes and track important information.


• Support Goals: Help residents achieve their personal goals.


• Administer Medication: Give out medications once trained.


• Stay Updated: Complete required training and certifications.


• Teamwork: Work closely with your team and follow instructions from your manager.

What You Need:

• No Educational Requirements: We will train you!


• Driver’s License: Must have a valid license for at least 6 months and a good driving record.


• Physical Ability: Be able to perform all the tasks needed and ensure the safety of residents.


• Basic Computer Skills: Know how to use a computer.


• Background Check Required

Compensation Pay Range Requirements:

• $18/hr: For individuals without Medical Application Program (MAP) certification


• $20/hr: For individuals with an active MAP certification


• Base $18/hr + $2/hr MAP certification differential

Pay and Benefits:

Employment Benefits:

• Paid Vacation Leave (starting at two weeks minimum plus year-end rollover)


• Paid Sick Leave (11 days plus year-end rollover)


• Paid Holidays (11 holidays + 1 floating holiday)


• Paid Personal Leave (3 days)


• 403(b) Retirement Plan (with 1-to-1 match up to 4% by ServiceNet after one year)


• Health Insurance (85-90% paid by ServiceNet for individual plans)


• Comprehensive Dental Insurance

Other Benefits:

• Pre-tax Flexible Spending Accounts for Medical and Dependent Care Expenses


• Life Insurance (100% paid by ServiceNet)


• Long-term Disability Insurance (100% paid by ServiceNet)


• Voluntary Supplemental Life Insurance


• Employee Assistance Program


• Discounted Auto and Homeowner’s Insurance

Continuing Education Benefits:

• Public Service Loan Forgiveness (PSLF) Eligibility


• Tuition Remission for Eligible Classes at Massachusetts State Colleges, Community Colleges, and the University of Massachusetts


• Continuing Education and Professional Training Opportunities

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us.

Join us and be the person who makes someone’s day better every day! By joining the ServiceNet team, you will make a direct impact on our residents’ lives. No experience required. We offer paid on-the-job training, a comprehensive benefits package, and opportunities for career development and advancement.

Learn More About ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #dreambig