Case Manager Service Representative - Remote

Modivcare; Tulsa, Northern (OK, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Life Insurance

Job summary

Modivcare is seeking a Case Manager Service Representative to work remotely in a full-time role. You will support case managers and agency staff by maintaining client records, processing referrals, authorizations, and disconnects, and ensuring accurate billing information.

Ideal candidates have a high school diploma, strong multitasking and time-management skills, and a customer-service mindset. Training will be provided; benefits include comprehensive coverage and 401(k).

Qualifications

• High School Diploma required.
• 0+ years of experience.
• Basic computer skills; comfortable with electronic files and saving documents.
• Familiar with Microsoft Outlook and Teams preferred.
• Able to manage time and complete tasks within deadlines.
• Strong teamwork and positive attitude; multitasking ability.
• Customer service skills at entry level; attention to detail.

Responsibilities

• Ensure complete and accurate client account records and support case managers, agencies, clients, and internal partners.
• Handle referrals, authorizations, disconnects, holds, transfers, and other service-related tickets.
• Enter referrals promptly the same day they are received and notify case managers of updates.
• Maintain communications with agencies, CMs, and authorizers to obtain updated information.
• Document all communications in the management system and adhere to data protection policies.

Skills

Customer service

Time management

multitasking

Attention to detail

Team oriented

Communication skills

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Teams

Job description

## Case Manager Service Representative - RemoteApply: Remote: Full time: Posted 2 Days Ago: JR103901Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!This position is responsible for ensuring complete and accurate client account records, providing support to case managers (CMs), representatives from agencies, clients, and internal team partners.**This role...*** Collaborates with various stakeholders, including case managers (CM) and agencies, to facilitate the enrollment of new members and update member accounts, addressing requests from CMs, agencies, and other authorizers.* Responds to incoming phone calls from CMs, agency representatives, and other authorizers, ensuring effective communication channels.* Maintains ongoing communication with agencies, CMs, and authorizers to verify and obtain updated and accurate information, as necessary.* Manages assigned tickets related to referrals, authorizations, disconnects, holds, transfers, service jobs, and other tasks.* Processes tasks in work queues to facilitate the accurate transfer or disconnection of client services for billing purposes.* Ensures the timely and accurate updating of authorizations for precise billing, contacting CMs and agencies for new or corrected authorizations when needed.* Promptly enters referrals for new members on the same day of receipt.* Sends notifications (via mail, email, or fax) to case managers regarding potential disconnects and completed disconnects of client services.* Documents all communications with case managers and agency representatives in the document management system.* Addresses issues identified and other reports related to records.* Fosters communication with other team members and teams through email, phone calls, and internal system notes and messages.* Adheres to data protection requirements, utilizing client data solely for managing the client's account with VRI and associated claims.* Comply with organization and Case Manager Support team policies, procedures, job aids, reference materials, memos, notes, videos, and other provided training.* Achieves individual, team, and department goals for both productivity and quality.* Participate in other projects or duties as assigned.**We are interested in speaking to individuals with the following...*** High School Diploma required.* Zero (0) plus years of experience.* Or equivalent combination of education and/or experience.* Basic computer skills with a comfort in utilizing electronic files and saving documents.* Basic familiarity with Microsoft Outlook and Teams is preferred.* Demonstrated ability to effectively manage time and complete tasks within specified periods.* Strong team-oriented mindset coupled with a positive and cooperative attitude.* Capable of handling multiple tasks simultaneously, displaying adept multitasking abilities.* Customer service skills at an entry level, demonstrating a commitment to providing excellent service.* Attention to detail in task execution and communication.**Salary:**starting at $15/hrThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. **We value our team members and realize the importance of benefits for you and your family.**Modivcare offers a comprehensive benefits package to include the following:* Medical, Dental, and Vision insurance* Employer Paid Basic Life Insurance and AD&D* Voluntary Life Insurance (Employee/Spouse/Child)* Health Care and Dependent Care Flexible Spending Accounts* Pre-Tax and Post --Tax Commuter and Parking Benefits* 401(k) Retirement Savings Plan with Company Match* Paid Time Off* Paid Parental Leave* Short-Term and Long-Term Disability* Tuition Reimbursement* Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)*Modivcare is an Equal Opportunity Employer.*