Case Manager (RN/LIC)

Riverside Medical Clinic; Riverside (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Challenging and rewarding work

Growth and development opportunities

Competitive compensation

Job summary

Riverside Medical Clinic in Riverside, CA, seeks a Population Health RN Case Manager to coordinate team-based care, partnering with patients, families, and physicians to improve health outcomes.

Under the Director of Utilization Management, the role focuses on chronic conditions, complex medical and psychosocial needs, and implements utilization review, discharge planning, and transitional case management per NCQA and policy guidelines.

Qualifications

• Current licensure as a Registered Nurse required.
• Two or more years’ experience in clinical or community health settings preferred.
• Care Coordination, Case Management or Home Health experience preferred.
• Strong clinical assessment and critical thinking skills for complex patients.

Responsibilities

• Provide a coordinated, team-based approach to managing chronically ill patients.
• Stratify patients by risk to determine visit frequency and CCM encounters.
• Collaborate with leaders to implement internal tracking systems for patient panels and AWV follow-ups.
• Ensure documentation for CCM and AWV component billing is complete.
• Empanel patients by provider to balance supply and demand for care needs
• Maintain internal tracking for results, medications, missed appointments, and follow-ups.
• Track AWV scheduling and identify care gaps prior to provider visits.
• Participate in routine huddles to optimize scheduling and care opportunities.
• Provide clinical coaching to motivate self-management and mobilize community resources.
• Develop care plans with mutual goals and monitor adherence and progress.
• Facilitate access to medical and specialty providers as indicated.
• Perform health risk assessments, medication reconciliation, and assess social determinants of health.
• Provide Case Management support for Medicare ACO and HMO members.

Skills

Nursing license

Care coordination

Case management

Clinical assessment

High-volume caseload management

Education

RN license in California

Job description

Responsibilities

Come and join the RMC Family!

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare.

Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Summary

Under the general direction of the Director of Utilization Management, the Population Health RN Case Manager will coordinate team‑based care to provide health services to individuals, through effective partnerships with patients, their caregivers/families, community resources, and their physician. This role focuses on improving the health status and care for individuals with chronic conditions; potentially complex medical, mental health, and psychosocial issues; and implementing the utilization review, clinical review plan approvals, discharge planning, and transitional case management processes. Duties will be performed in accordance with NCQA, federal, state, and local guidelines, organizational and departmental policies and procedures. Communicates with medical staff, other departments, and outside agencies while maintaining confidentiality.

Hours

Monday‑Friday 8:00 AM – 5:00 PM

Qualifications

Education and/or Experience: Current licensure as a Registered Nurse required. Two or more years’ experience in clinical or community health settings preferred. Previous Care Coordination, Case Management or Home Health experience preferred. Previous experience with mobilizing community resources, navigating patients through the healthcare continuum, and working with disparate populations preferred. Must possess strong clinical assessment and critical thinking skills necessary to develop a comprehensive plan of care appropriate to patients with complex medical, emotional and social needs. Has the ability to work in a high‑volume caseload environment and deal effectively with rapidly changing priorities. Experience with mobilizing community resources, navigating patients through the healthcare continuum, and working with disparate populations preferred.

Certificates, Licenses, AND Registrations: Current, active, non‑restricted California Registered Nursing License. CCM Certification preferred.

Essential Functions

1. Provide a coordinated, strategic approach to identify new or manage an established chronically ill patient population.
2. Stratify patient population according to risk to effectively and efficiently manage patients. Determine frequency of need for provider appointment and CCM encounters. Maximize use of qualified clinical staff within the care management team to provide appropriate non‑face‑to‑face patient contact.
3. Collaborate with practice leaders to implement effective internal tracking systems for patients such as patient panels, annual wellness visit scheduling, and transition of care follow‑up calls/timely provider visits, and CCM non‑face‑to‑face monthly encounters.
4. Ensure all required elements are documented for CCM and related Annual Wellness Visits (AWV) component billing.
5. Collaborate with practice leaders to establish a method for assigning patients into a panel listing by provider that is routinely utilized for scheduling purposes and is continually monitored to balance supply and demand. Utilize empanelment method to ensure that preventive, chronic, and acute needs of all patients are met, including both high and low utilizers.
6. Ensure office staff has an effective internal tracking process to capture results, medication acquisition, missed appointments, and adherence to follow‑up appointments.
7. Develop a process to track Annual Wellness Visits (AWV) scheduling and ensure that patient records are reviewed appropriate to identify care gaps prior to visit with the provider visit. Post reminders to secure that all co‑morbidities are discussed and documented during AWV.
8. Participate in routine huddles with provider and care team. Identify scheduling opportunities, determine special needs for patients arriving that office/clinic day, identify patients who need care outside of their scheduled visit, patients overdue for AWV and those with missed appointments needing rescheduling. Ensure sharing of positive patient stories or compliments involving care team efforts.
9. Provide clinical health coaching interventions to motivate patients and families toward successful self‑management of chronic disease. Effectively partner with provider practice team members to mobilize needed community resources for the patient and family.
10. In collaboration with the physician or qualified healthcare provider, develop a care plan based on mutual goals with the patient, family, the provider’s emergency plan, medical summary, and ongoing action plan, as appropriate. Monitor patient adherence to plan of care and progress toward goals in a timely fashion, and facilitate changes as needed.
11. Facilitate patient access to appropriate medical and specialty providers as indicated by physician or qualified healthcare provider.
12. Complete health risk assessments; perform medication reconciliation; assess social determinants of health and coordinate services as needed.
13. Provide Case Management support for assigned caseload of Medicare ACO beneficiaries and HMO members.

Opportunity Offers

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.