Case Manager - Residential Program - (Bilingual Spanish a Plus)

Mitchell Martin; New York (NY); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Mitchell Martin is seeking a compassionate Case Manager for a Residential Program in Brooklyn, NY. The role is hybrid (on-site four days, one day from home) with hours ranging from 8:00 am to 6:00 pm and a rotating Saturday once a month.

The contract position offers $30.00–$33.00 per hour and emphasizes serving vulnerable populations while pursuing contract-to-hire opportunities within a mission-driven nonprofit environment.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or related field.
• Residential/supportive housing experience required.
• Bilingual Spanish a plus.

Responsibilities

• Manage an assigned caseload of residential clients with ongoing case management.
• Meet with clients regularly to assess progress and develop individualized service plans.
• Coordinate referrals to medical, behavioral health, housing, vocational, and community resources.
• Advocate for clients and assist with accessing benefits and other services.
• Accompany clients to essential appointments when needed.
• Maintain timely, audit-ready documentation, including progress notes and service plans.
• Facilitate therapeutic or life-skills groups and encourage resident participation.
• Respond to crises using de-escalation techniques and coordinate emergency services.
• Assist with daily program operations and client engagement activities.

Skills

Crisis intervention

Communication

Organization

Confidentiality

Multitasking

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Office

Electronic documentation systems

Job description

Case Manager - Residential Program - (Bilingual Spanish a Plus)

Brooklyn, NY (Hybrid)

Contract - $30.00-$33.00 Per HR

Location: Brooklyn, NY (On-Site 4 Days and 1 Day From Home)

Employment Type: Contract - Flexible, 08:00am-04:00pm, 08:30am-04:30pm, 09:00am-05:00pm, 10:00am-06-00pm (Hybrid). Rotating Saturday once every month

Compensation: Pay Range: $30.00-$33.00 Per HR

Great opportunity for anyone considering contract with the chance of direct hire

About the Opportunity

• Join a respected, mission-driven nonprofit organization that has been serving New Yorkers for generations through housing, behavioral health, refugee and family support, and community-based social services.
• This is an excellent opportunity for someone who is passionate about helping vulnerable populations while gaining the potential for long-term employment through a contract-to-hire opportunity.

Position Summary

• We are seeking a compassionate and organized Case Manager to support adults residing in a residential housing program.
• In this role, you will work directly with clients to help them achieve greater stability, independence, and overall well-being by coordinating services, advocating for their needs, and connecting them with community resources.
• The ideal candidate is comfortable working in a fast-paced residential environment, building trusting relationships, and responding calmly during crisis situations.

Responsibilities

• Manage an assigned caseload of residential clients while providing ongoing case management and support.
• Meet with clients regularly to assess progress, identify needs, and develop individualized service plans.
• Coordinate referrals and connect clients with medical, behavioral health, housing, vocational, and community resources.
• Advocate for clients and assist with accessing benefits and other supportive services.
• Accompany clients to medical, psychiatric, or other essential appointments when needed.
• Maintain timely, accurate, and audit-ready documentation, including progress notes, assessments, and service plans.
• Facilitate or co-facilitate therapeutic, educational, or life skills groups and encourage resident participation.
• Respond appropriately to client crises by utilizing de-escalation techniques and coordinating emergency services when necessary.
• Conduct routine room and unit inspections while promoting a safe and supportive living environment.
• Assist with daily program operations, including meal service and client engagement activities, as needed.
• Maintain strict confidentiality and ensure compliance with agency policies and applicable regulations.
• Collaborate with multidisciplinary staff to provide high-quality, person-centered care.
• Perform additional responsibilities as assigned to support program operations.

Qualifications

• Bachelor's degree required (Social Work, Human Services, Psychology, Sociology, or a related field preferred).
• Residential/supportive housing experience required
• Bilingual Spanish a plus
• Minimum of two years of experience working in human services, residential programs, behavioral health, housing, or a related setting.
• Experience supporting individuals experiencing homelessness, mental illness, substance use disorders, HIV/AIDS, or other complex social needs is highly preferred.
• Strong interpersonal, crisis intervention, and relationship-building skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Working knowledge of HIPAA and client confidentiality standards.
• Proficiency with Microsoft Office and electronic documentation systems.
• Flexibility to work occasional evenings, weekends, or holidays based on program needs.

Why Consider This Opportunity

• Contract-to-hire with the potential for long-term employment.
• Competitive pay of $30.00–$33.00/hour.
• Opportunity to make a meaningful impact in the lives of individuals experiencing housing instability and other life challenges.
• Collaborative, mission-focused team environment with opportunities for professional growth and continued learning.