Case Manager / QBHS

Personal Growth Counseling Services; Toledo (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

Personal Growth Counseling Services is seeking a Case Manager to oversee client cases and ensure services align with individualized treatment plans. You will use basic clinical interventions to support sobriety and mental wellbeing while maintaining up-to-date progress notes and collaborating with community resources.

Responsibilities include meeting productivity goals, auditing case files, coordinating referrals with agencies, and applying crisis de-escalation techniques across settings.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of experience in the social work field.
• Chemical Dependency certification or Social Work licensure preferred.
• Certification in First Aid, CPR and De-escalation Training within 90 days of start.
• Must be 23 years of age or older with a valid driver's license.

Responsibilities

• Manage cases to ensure clients receive services per their ITP.
• Utilize basic clinical interventions to support sobriety and mental wellbeing.
• Maintain contact and referral information for community resources.
• Submit progress notes and documentation within 24–48 hours.
• Meet or exceed individual productivity goals.
• Review case files to ensure audit-ready status.
• Collaborate with referrals, agencies, and legal entities to coordinate care.
• Develop crisis de-escalation techniques for various settings.
• Perform duties in alignment with agency mission and standards.
• Complete additional duties as assigned.

Skills

Excel

Documentation

Driving

Education

High School Diploma or equivalent

Chemical Dependency certification or Social Work licensure

Tools

Excel

Job description

9:00 - 3:00 PM 3 days per week (flexible)

The Case Manager will manage cases for their assigned clients to ensure that each client receives services needed for overall wellbeing and in accordance with the client's Individualized Treatment Plan (ITP).

RESPONSIBILITIES

• 1. Utilize basic clinical interventions to support client efforts toward sobriety, coping with symptoms of depression and anxiety, safe lifestyle, healthy socialization, suicide prevention, occupational and academic success, individual and family restoration, and overall wellbeing.
• 2. Acquire knowledge and maintain current contact and referral information of community resources to address client needs for support of sobriety and mental stability, food, clothing, housing, financial assistance, inpatient referrals, medical care, and safety.
• 3. Complete and submit progress notes and other documentation within 24 to 48 hours.
• 4. Achieve or exceed individual productivity goals.
• 5. Review case files regularly to ensure on-going audit-ready status.
• 6. Collaborate with referral sources, local agencies, and legal entities as needed to coordinate client care, facilitate referrals, achieve, and maintain safety standards, promote good will, and expand opportunities for client resources and clinician training.
• 7. Acquire and maintain effective techniques for crisis de-escalation, as well as basic intervention for medical and mental health emergencies for use with clients in multiple settings.
• 8. Perform all job duties in a manner that is friendly, respectful, and aligned with the agency's Mission, Values, Patient Care Philosophy, and Standards of Ethical Conduct.
• 9. All other duties as assigned.

QUALIFICATIONS

• 1. High School Diploma or equivalent.
• 2. 3+ years of experience working in the social work field.
• 3. Chemical Dependency certification or Social Work licensure, preferred.
• 4. Must be certified within 90 days of starting the position on First Aid, CPR, and De-escalation Training.
• 5. Be at least 23 years of age, have valid driver's license, and have an acceptable driving record.
• 6. Maintain a current and valid Ohio or Michigan driver's license, a good driving record, adequate insurance and be willing to use personal car to perform job duties.
• 7. Computer skills including Excel capabilities with ability to create reports.