Case Manager — Personal Injury (Bilingual: Spanish)

Naqvi Injury Law; Las Vegas (NV); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Health coverage after 60 days

Life Insurance

401K with company match

PTO 15 days

Paid holidays

Zusammenfassung

Naqvi Injury Law in Las Vegas seeks a dedicated Case Manager to guide personal injury cases from retention through resolution. You will be the client’s primary liaison, coordinating with attorneys, medical providers, and insurers, ensuring timely deadlines and accurate files while delivering exceptional service.

Strong organizational skills, attention to detail, and bilingual Spanish abilities are preferred.

Qualifikationen

• Must provide stellar customer service.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Ability to build strong relationships and establish trust with clients.
• Ability to communicate professionally and compassionately with clients regarding sensitive and personal matters.
• Excellent organization skills and ability to manage a caseload while effectively prioritizing deadlines.
• Keen attention to detail and accuracy.
• Strong follow-up skills and ability to take ownership of assigned cases and tasks.
• Must be Bilingual Spanish.

Aufgaben

• Manage an assigned caseload of personal injury clients from retention through resolution
• Serve as a primary point of contact for clients throughout the life of their case
• Maintain consistent, professional, and compassionate communication with clients regarding their case, treatment, and next steps
• Build strong client relationships and provide an exceptional client experience throughout the case
• Identify gaps or interruptions in client treatment and follow up appropriately
• Communicate with insurance companies and claims representatives regarding case-related matters as directed
• Gather and maintain accurate insurance policy and claim information
• Maintain complete, accurate, and up-to-date electronic case files and case management system records
• Document all significant client, provider, insurance, and case-related communications in the firm’s case management system
• Monitor case progress and ensure assigned tasks, follow-ups, and deadlines are completed timely
• Identify potential issues, delays, or concerns that may impact the client’s case and communicate them to the appropriate attorney or supervisor
• Review and organize medical records, bills, and other documentation to assist with case evaluation and preparation
• Assist attorneys with preparing cases for settlement, litigation, or other case-related proceedings
• Coordinate with attorneys, Case Manager Assistants, medical providers, insurance companies, and other parties involved in the client’s case
• Review case files regularly to ensure documentation is complete and cases are progressing appropriately
• Assist with settlement preparation by ensuring necessary records, bills, insurance information, liens, and other documentation are properly obtained and organized
• Assist with identifying and tracking medical liens and other outstanding financial obligations related to the client’s case
• Maintain timely follow-up with clients and third parties regarding outstanding information and documentation
• Escalate significant client concerns, treatment issues, insurance issues, or other case matters to the appropriate attorney or supervisor
• Maintain strict confidentiality of client and firm information
• Provide consistent and exceptional customer service throughout the life of the client’s case
• Follow established case management procedures and firm policies
• Meet established department goals, productivity standards, and performance expectations
• Other duties as assigned

Kenntnisse

Customer service

Communication

Organization

Bilingual Spanish

Caseload management

Attention to detail

Tools

Microsoft Office

Case management system

Jobbeschreibung

Naqvi Injury Law in Las Vegas seeks a dedicated Case Manager to guide personal injury cases from retention through resolution. You will be the client’s primary liaison, coordinating with attorneys, medical providers, and insurers, ensuring timely deadlines and accurate files while delivering exceptional service.

Strong organizational skills, attention to detail, and bilingual Spanish abilities are preferred.