Case Manager - Pathway of Hope

Davita Inc.; Independence (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading organization seeks a full-time social services coordinator to support clients in need through strength-based case management and community outreach. The role involves conducting outreach, managing cases, and networking within the community, with the aim of breaking cycles of crisis for families. Ideal candidates will have a degree in human services or equivalent experience, exceptional communication skills, and a commitment to community service. Evening and weekend availability may be required.

Qualifications

• Minimum two years in a similar social service program with multi-faceted interventions.
• Extensive experience in strength-based case management may substitute for formal education.
• Clear criminal record required.

Responsibilities

• Coordinate outreach and engagement activities with target populations.
• Conduct intake and develop case plans to support clients.
• Maintain records, submit statistics, and ensure program compliance.

Skills

Community outreach

Cultural sensitivity

Collaboration

Creativity

Critical thinking

Project management

Problem-solving

Bilingual in Spanish and English

Teaching capacity

Excellent communication

Education

Degree in human services

Job description

Job Objective: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.

Essential Functions:

• Outreach and Engagement: Conduct regular outreach to social services sites and other community locations to identify eligibility requirements. Engage and build rapport with target populations. Conduct screening interviews with potential applicants in accordance with POH eligibility requirements. Present potential participants to the POH team, including the corps officer, corps support staff, and Divisional POH program manager. Provide appropriate referrals for individuals not eligible for POH services.
• Case Management: Perform intake with required documentation. Conduct written assessments within 72 hours, including screening for safety and mental health issues. Develop a case plan within one week of intake, with short-term and long-term goals, updating as needed. Schedule regular meetings and conduct home visits as determined by the case plan. Provide information, referrals, and advocacy services. Assist participants in connecting to community resources. Develop discharge and crisis plans. Conduct life skills and budgeting classes. Maintain case files and notes, ensuring confidentiality.
• Information Management: Maintain demographic data, submit monthly service statistics, and ensure accurate records of financial assistance. Complete required reports.
• Agency and Community Networking: Attend meetings, maintain community relationships, support volunteers, and represent the agency. Promote the spiritual dimension of Salvation Army programs.
• Quality Assurance: Track unmet needs, document service effectiveness, propose program ideas, and ensure data quality for program outcomes. Assist in program evaluation and compliance reviews.
• Education and Training: Attend training sessions, workshops, and conferences as requested.

Minimum Qualifications:

• Education: Degree in human services preferred; extensive experience in strength-based case management may substitute.
• Experience: Minimum two years in a similar social service program with multi-faceted interventions.
• Skills/Abilities: Community outreach, cultural sensitivity, collaboration, creativity, critical thinking, project management, problem-solving, bilingual in Spanish and English, teaching capacity, familiarity with Salvation Army policies, excellent communication, and a clear criminal record.

Supervisory Responsibility: None

Physical Requirements: Sitting, walking, standing, bending, squatting, climbing, kneeling, twisting; lifting up to 25 lbs.

Travel: Local travel for meetings and visits.

Driving: Valid driver’s license required; approved through Salvation Army Fleet Safety Program.

Working Conditions: Office and community settings. Full-time; some evenings and weekends may be required.

Religious and Equal Opportunity Statement: As a church organization, employees will support the religious mission. The Salvation Army is an equal opportunity employer, encouraging diverse applicants, including veterans, people with disabilities, justice-involved individuals, and those without a college degree.