Case Manager

The Salvation Army USA Central Territory; Dearborn Heights (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Case Manager to provide relational support to low-income clients striving for family sufficiency. This role involves developing case plans, tracking progress, and coordinating referrals to ensure clients achieve their goals. The ideal candidate will have a background in social work or a related field, with experience in case management and a commitment to client confidentiality. Join a dedicated team that values cultural understanding and social justice, and make a meaningful impact in the community.

Qualifications

• Bachelor's degree in social work or related field required.
• 2+ years of experience in case management preferred.

Responsibilities

• Facilitates case management and develops case plans for clients.
• Maintains relationships with community agencies and coordinates services.
• Uses electronic database to manage case records and transactions.

Skills

Client Confidentiality

Assessment Tools

Case Management

Cultural Awareness

Social Justice Understanding

Education

Bachelor's degree in Social Work

2+ years of Case Management Experience

Tools

Microsoft Office 365

TEAMS

SharePoint

SIMS (ServicePoint)

Job description

Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Essential Responsibilities:

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes.


• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file.


• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate.


• Enhances personal knowledge and skill through community and agency educational forums.


• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate.


• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration


• Perform other duties as assigned.

Additional Responsibilities:

• Oversee and manage Food Pantry operations.


• Oversee and manage Pathway of Hope program.


• Oversee seasonal assistance programs, such as (but not limited to) Angel Tree, Back to School, etc.

Qualifications:

Education/Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


• 2 or more years of applicant interview or case management


• Experience working with program target population (preferred).

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics.


• Adhere to professional codes of ethics as they apply to professional licensing.


• Understand and adhere to professional boundaries within and outside of the organization.


• Maintain client confidentiality and obtain appropriate releases of information.


• Complete Safe From Harm training and keep current as needed.


• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.


• Complete Caseworker Certification Program within 120 days of hire.

Computer Skills:

• Proficient in Microsoft Office 365.


• Working knowledge of TEAMS and SharePoint.


• Proficient in SIMS (ServicePoint) software within 90


• Willingness to learn new software as needed.

Certificates and Licenses:

• Complete Safe from Harm training and keep current as needed.


• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR).