Case Manager - Pacific Time Hours

Finch; Oregon; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

100% health, dental, and vision

401(k) retirement plan

Flexible PTO

Job summary

Finch is seeking a Case Manager to move pre-litigation opening claims forward, manage medical records, police reports, and lien issues. You’ll work with attorneys and paralegals to provide complete, timely information while coordinating with carriers.

Role supports West Coast clients on Pacific Time, with remote options; strong organizational skills and PI law familiarity preferred; bilingual Spanish/English a plus.

Qualifications

• 2+ years in personal injury (PI) law, legal operations, case management, or claims handling.
• Process-driven and detail-oriented.
• Communicate effectively with both clients and attorneys.
• Thrive in fast-paced, high-volume environments.
• Bilingual in Spanish/English preferred, not required.
• Able to work Pacific Time hours.

Responsibilities

• Open insurance claims and manage communication with carriers.
• Request, track, and follow up on medical records and police reports.
• Monitor lien and subrogation issues, ensuring timely resolution.
• Partner with lead paralegals to prepare cases for demand drafting.
• Identify and fix operational bottlenecks.

Skills

PI law experience

Case management

Communication

Process-driven

Bilingual Spanish

Job description

About Finch

Our mission is to make justice radically more accessible to every American household.We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.Since launching in April 2025, we've raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.Explore life at Finch for more.

This Role

Case Managers ensure cases move forward quickly and comprehensively. You'll focus on the operational heart of pre-litigation opening claims, managing medical record requests, securing police reports, and resolving lien issues so attorneys can work with complete, timely information. This role requires working Pacific Time (PT) business hours to support our West Coast clients and legal teams. Candidates may work remotely from other time zones but must be available during the required Pacific Time schedule.

What You’ll Do:

• Open insurance claims and manage communication with carriers
• Request, track, and follow up on medical records and police reports
• Monitor lien and subrogation issues, ensuring timely resolution
• Partner with lead paralegals to prepare cases for demand drafting
• Identify and fix operational bottleneck.

Your Team: Legal Operations

Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.

You Might Be a Fit if You:

• Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling
• Are process-driven and detail-oriented
• Communicate effectively with both clients and attorneys
• Thrive in fast-paced, high-volume environments
• Are bilingual in Spanish/English (preferred, not required)
• Able to work Pacific Time hours

Compensation

$60,000 - $85,000 annual salary + equity

Additional benefits include:

• 100% coverage for health, dental, and vision
• 401(k) retirement plan
• Flexible PTO (we trust you to take the time you need)